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Question: whenever i try to add my fingerprint it skips the set up and says Unable to complete touch ID set up please go back and try again after every try

every time i try to add my fingerprint it skips the setup and says Unable to complete touch ID setup please go back and try again

iPhone 6, iOS 11.2.6

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That means there's a problem in the TouchID hardware. Contact Apple Support to arrange a Genius Bar appointment. Have you ever had the phone serviced by anyone other than Apple? It's pretty common for shops with limited competence to permanently break TouchID.

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Mar 16, 2018 1:54 PM in response to brooke-lynnfrombrooklyn In response to brooke-lynnfrombrooklyn

That means there's a problem in the TouchID hardware. Contact Apple Support to arrange a Genius Bar appointment. Have you ever had the phone serviced by anyone other than Apple? It's pretty common for shops with limited competence to permanently break TouchID.

Mar 16, 2018 1:54 PM

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Question: whenever i try to add my fingerprint it skips the set up and says Unable to complete touch ID set up please go back and try again after every try