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whenever i try to add my fingerprint it skips the set up and says Unable to complete touch ID set up please go back and try again after every try

every time i try to add my fingerprint it skips the setup and says Unable to complete touch ID setup please go back and try again

iPhone 6, iOS 11.2.6

Posted on Mar 16, 2018 1:51 PM

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Posted on Mar 16, 2018 1:54 PM

That means there's a problem in the TouchID hardware. Contact Apple Support to arrange a Genius Bar appointment. Have you ever had the phone serviced by anyone other than Apple? It's pretty common for shops with limited competence to permanently break TouchID.

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whenever i try to add my fingerprint it skips the set up and says Unable to complete touch ID set up please go back and try again after every try

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