Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: Apple ID

I’m trying to download a free app and every time I try to download it, it will ask for a different id that I don’t know the password to

Posted on


Page content loaded

Mar 16, 2018 8:20 PM in response to Nathan9811 In response to Nathan9811

Does this happen in the iOS App Store with an iPhone?

Does the main account in Settings match the account for the iTunes Store and App Store? If not, that may be a source confusion for the system.

In the App Store app, select the upper-right icon/avatar/photo, to set the correct account details, before searching/selecting an app to download.

Mar 16, 2018 8:20 PM

Reply Helpful

Mar 16, 2018 8:26 PM in response to Nathan9811 In response to Nathan9811

A request for an old Apple ID password is often caused by updates to apps/purchases that were made when using the old ID. This might happen if you are using a device purchased from someone. Those purchases are tied to the old ID and can't be transferred. One option is to delete the apps/purchases made by the old ID and download them using the current ID.

Mar 16, 2018 8:26 PM

Reply Helpful
User profile for user: Nathan9811

Question: Apple ID