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Question: Help! All inbox emails deleted after 7 days

Does anyone know what could be the reason that all emails in my inbox on my laptop Apple Mail program are deleted after 7 days. My server assures me that because I have an IMAP account they cannot delete my emails and they remain on the server. My iphone settings has "never" checked for removing deleted emails. There is no choice other than that. But my emails that have not been deleted are gone as well. I have gone round and round with this for about four months, been on the phone with Apple, but no solution. It all started, I believe, when I upgraded my operating system from Yosemite to High Sierra.

MacBook Air, iOS 10.3.3, High Sierra

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See this article Mail Mailbox Behaviors preferences on Mac - Apple Support

Erase deleted messages

Mail erases deleted messages at the specified time. Select a setting other than Never to avoid exceeding storage limits set by your email account provider.

If you selected None for Trash Mailbox, you can choose to have Mail permanently delete messages automatically.

If your email account provider sets up the server to delete older messages, the messages are deleted regardless of how you set this option.

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Question marked as Apple Recommended

Mar 18, 2018 9:45 AM in response to susanfromfullerton In response to susanfromfullerton

See this article Mail Mailbox Behaviors preferences on Mac - Apple Support

Erase deleted messages

Mail erases deleted messages at the specified time. Select a setting other than Never to avoid exceeding storage limits set by your email account provider.

If you selected None for Trash Mailbox, you can choose to have Mail permanently delete messages automatically.

If your email account provider sets up the server to delete older messages, the messages are deleted regardless of how you set this option.

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An article for gmail account Delete or recover deleted Gmail messages - Computer - Gmail Help

Mar 18, 2018 9:45 AM

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Question: Help! All inbox emails deleted after 7 days