Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: recover account credentials

My mother's iphone 6 broke down. She bought a new one but can't recall her iphone account password and has no longer the registered credit card.

She got an Email from Apple explaining that a call or message with instructions will arrive, but no message arrived.

She still has her ipad active and logged, any ideas? exporting contacts to a new account is easy/ safe?

Can't find any number to call...

Apple ID

Posted on


There’s more to the conversation

Read all replies

Page content loaded

Mar 17, 2018 6:17 AM in response to 9853 In response to 9853

If necessary, there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

Or fill out and submit this form.

Apple ID payment information - change

Mar 17, 2018 6:17 AM

Reply Helpful
User profile for user: 9853

Question: recover account credentials