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Question: my new iphone 7plus will not accept my Apple ID password

My new iphone 7plus will not accept my password

I have reset it and it still will not accept it.

iPhone 7 Plus, iOS 11.2.6

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Answer:

After you change an iCloud password you must log out of everywhere you use the account then log back in with the new password. Try that before returning the phone.

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Mar 16, 2018 8:12 PM in response to Lawrence Finch In response to Lawrence Finch

This a new phone I bought this afternoon. It would not accept my password when the customer service man tried to enter my password. He thought that was very odd. Finally it did accept the password.

Once I was home my phone wanted me to use my password to set up icloud. It kept telling me my password was incorrect and it was not. Finally I gave in and with some difficulty reset my password, That one was also not accepted.

I am not able to set my phone to receive emails or send them. I wasn't able to use any of the features for a period of time. Finally, for no reason I could understand, everything fell into place and my phone functioned quite well but it still will not accept my new password to get into itunes.

Should I return my phone and ask for a new one?

Mar 16, 2018 8:12 PM

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User profile for user: Gill Reilly

Question: my new iphone 7plus will not accept my Apple ID password