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Question: apple id accepted for web login but not for App Store

New Apple ID works as excepted to sign in for safari but says locked when downloading free app

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Mar 17, 2018 12:06 PM in response to mattfrompearland In response to mattfrompearland

Hey, mattfrompearland.


I see that you're provided a message when trying to download a free application from the App Store on your iPhone. It's saying that your Apple ID is locked and you're wondering why. I'm happy to help.


If your Apple ID is locked or disabled -- This is sometimes caused when an incorrect password has been provided too many times. The remedy is to reset your password. If you've recently changed your password, continue to the next article.


What to do after you change your Apple ID or password -- This also happens after you've changed the password for your Apple ID and haven't reconnected to Apple services with your new password afterwards. If you've recently changed your password, review all of the Apple services listed in this article, then follow the steps provided for the services you use.


Take care!

Mar 17, 2018 12:06 PM

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Mar 17, 2018 1:37 PM in response to SnickZ. In response to SnickZ.

This is a newly created account. I log in properly every time to the web but says i am locked when trying to download what i need for work. I wouldn't be concerned other than I need Microsoft Intune Portal on my work device.

Mar 17, 2018 1:37 PM

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Mar 17, 2018 3:11 PM in response to sterling r In response to sterling r

I log in successfully to the Apple website. When I next go to the App Store to load Microsoft Intune Company Portal, it asks for my password after I click install. After I put in the password I the get: Apple iD locked. Your Apple I'D has been locked for security reasons. To unlock it you must verify your identity.


I actually have gone through the process to update yesterday even though it worked a minute ago but even after update it comes back to this point and does not start an install.

Mar 17, 2018 3:11 PM

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Mar 20, 2018 5:20 AM in response to mattfrompearland In response to mattfrompearland

Thank you for providing the message you're receiving, mattfrompearland. It's appreciated! Since you're able to use your current password at the Apple ID site, but you're unable to verify it on your iPhone, I'd like for you to contact Account Security for further support.


Contact Apple for help with Apple ID account security -- Account Security has the tools required to verify your identity and help enable your Apple ID. After selecting the link, choose the country or region you're located in and give them a call.


Cheers!

Mar 20, 2018 5:20 AM

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Question: apple id accepted for web login but not for App Store