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Why is my mac only usable when connected to charger?

My mac only is on and works when it's connected to its charger.

Posted on Mar 16, 2018 9:55 PM

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Question marked as Best reply

Posted on Mar 17, 2018 10:31 AM

Hey Joselyn,

I understand your Mac is only powering on when connected to a charger. I'd like to look into this with you.

First, let's check the battery cycle count for your computer. This can help determine the life of your battery and its health:

Determine battery cycle count for Mac notebooks - Apple Support

Let us know the result! Also, have you tried resetting the SMC? Here's how:

How to reset the System Management Controller (SMC) on your Mac - Apple Support
Cheers!

1 reply
Question marked as Best reply

Mar 17, 2018 10:31 AM in response to joselynfromphx.

Hey Joselyn,

I understand your Mac is only powering on when connected to a charger. I'd like to look into this with you.

First, let's check the battery cycle count for your computer. This can help determine the life of your battery and its health:

Determine battery cycle count for Mac notebooks - Apple Support

Let us know the result! Also, have you tried resetting the SMC? Here's how:

How to reset the System Management Controller (SMC) on your Mac - Apple Support
Cheers!

Why is my mac only usable when connected to charger?

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