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Find My iPhone Activation Lock

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Question: Activation lock

My daughter did something wrong with my iPod 2. How can I activate my iPad again? Because it asking activation lock? And the iPad is not set up. And my Apple ID cannot be used to unlock my iPad? What should I do?

iPad 2 Wi-Fi

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Did you buy the iPad second-hand (used)? Does your screen look like this (with the ID being shown not yours)? -

User uploaded file

If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515


If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

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Mar 17, 2018 2:43 AM in response to joelyn239 In response to joelyn239

Did you buy the iPad second-hand (used)? Does your screen look like this (with the ID being shown not yours)? -

User uploaded file

If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515


If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

Mar 17, 2018 2:43 AM

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Question: Activation lock