Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: iphone will not finish restoring. it says “restoring messages “(20.43 GB)”

iPhone wll not completely restoring. I erased all but four message chains but it says it is restoring messages (29.42 GB)

User uploaded file

Posted on


Page content loaded

Mar 17, 2018 4:50 PM in response to Mxby In response to Mxby

Hello Mxby,

Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are experiencing issues with restoring your iCloud backup to your iPhone. To help with this issue, please follow these steps from this Apple resource on iCloud backups:

If the restore process takes a long time to finish

Stay connected to a reliable Wi-Fi network and a functional power source until the process finishes. The time it takes to restore from a backup depends on the size of your backup and the speed of your Wi-Fi network.

If a message says that your restore is incomplete or some items won't restore

These messages mean that you disconnected from Wi-Fi during the restore process or that some of your apps or content couldn't be restored. Here are some possible causes and what you can do about each:

  • If a message says something like, "Restoring 350 of 1200 items," then your photos are probably still being restored. Keep your device connected to a reliable Wi-Fi network and a power outlet so that the process can finish.
  • If you see a grayed-out app or one that takes a long time to load, make sure that you're connected to a Wi-Fi network. Next, tap the app to pause the process, then tap it again to continue. If this doesn’t fix the issue, delete and redownload the app.
  • When your backup contains purchases that were made from more than one Apple ID, a messages asks you to sign in with multiple Apple IDs. If you can’t remember a password or didn't purchase an app using your own Apple ID account, you might see this message:
    "Some apps or content can’t be restored, because they are no longer available in the iTunes or App Store, were purchased with a different account, or were synced from your computer." If you have this content saved in iTunes on your Mac or PC, try syncing your device with your computer to restore your content.

If iCloud Backup couldn’t be completed or you can’t restore - Apple Support


Mar 17, 2018 4:50 PM

Reply Helpful
User profile for user: Mxby

Question: iphone will not finish restoring. it says “restoring messages “(20.43 GB)”