Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Application auto-renewal issue

My son put on the 'free' app of SMULE because he and the app said it was 'free' well guess what, it kindly auto renews on your behalf without even a courtesy email and charges your account. I contact SMULE for a refund and they it is fine for Google but that I have to directly to Apple who refuse the refund? Er, what can i do with that kind of customer service? Please see below;


From: Smule Support <support@smule.com>
Sent: Saturday, March 17, 2018 11:34:48 AM
Subject: Re: [Refund Request] Refund for auto renewal subscription


__________________________________
Hi,

Thanks for the email! Giving a refund will be dependent on where you subscribed.

If you subscribed through Google Play or directly through Smule.com, please send a screenshot of the receipt you were sent. Additionally, please provide the email and username of your Smule account to verify.

If you subscribed through iTunes, unfortunately they do not give us a means of crediting an account, so please contact iTunes support to receive a refund. To do so, just go here and follow the below steps:

http://reportaproblem.apple.com/

1. Login with your Apple ID user name (typically your email address) and password.

2. Select the appropriate tab—all, music, movies, TV shows, apps, or books.

3. Find the purchase you want refunded.

4. Select Report a Problem to the right of the purchase.

Thanks!

[[db19ea354e7ead3c48bcdebedb4c35c0490c28c3-1164475495]]

Posted on

Reply

Page content loaded

Mar 17, 2018 8:09 AM in response to jasonfromandover In response to jasonfromandover

Have you tried contacting Support again : http://www.apple.com/support/itunes/ww or https://www.apple.com/emea/support/itunes/contact.html ?


If you want to know why they won't refund you you will have to ask iTunes Support (but purchases are considered final), we are just fellow users and discussions or speculation about Apple's policies/procedures isn't allowed on here

Mar 17, 2018 8:09 AM

Reply Helpful

Mar 17, 2018 8:13 AM in response to jasonfromandover In response to jasonfromandover

You bought it from Apple so it is under their terms.


Apple's terms of purchase in the USA are, "All Transactions are final," (http://www.apple.com/legal/internet-services/itunes/us/terms.html), but check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then Apple may make limited refunds solely at their discretion.


You can try asking again using one of these methods:


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

Mar 17, 2018 8:13 AM

Reply Helpful
User profile for user: jasonfromandover

Question: Application auto-renewal issue