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Question: help please

api-ms-win-crt-heap-l1-1-0.dll error occurs when open itune

Thanks waiting for your reply

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Mar 17, 2018 7:13 AM in response to waqasfromgulberg In response to waqasfromgulberg

Device or computer?


Do you have access to another network where you can try to log in? That has worked for several people.

Try a restart.

Try a forced restart.

Reset Device

Reset – iPhone 7

Hard reset


Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.

Safe Mode - About El Capitan
also Sierra

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Mar 17, 2018 7:13 AM

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Mar 17, 2018 7:42 AM in response to waqasfromgulberg In response to waqasfromgulberg

The mentioning of DLL files suggests that it might concern the Windows operating system.

For Windows 8.1/Windows 7/Windows Vista it might be fixed with an update: “Update for Universal C Runtime in Windows”, as that includes the mentioned DLL.

Mar 17, 2018 7:42 AM

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Question: help please