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Question: iCloud mail suddenly stops receiving mail goes offline?

I can send messages from my iCloud mail address using the mac mail app on an iMac using high sierra, however a couple of days ago for reasons unknown, it stopped receiving messages, probably a related issue is that iCloud drive stopped syncing across devices? No p/w changes were invoked, at least non I recall?

iMac, Mac OS X (10.7.2)

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Mar 19, 2018 3:27 PM in response to richfarmer In response to richfarmer

Hey richfarmer!

Welcome to the Apple Support Communities. I understand you're having some trouble with a few iCloud-based services, and I'd be happy to look into that with you. One thing to check right off the bat is the software version you're running. You mentioned that you're running High Sierra but the listed software version is for Mac OS X Lion, so to avoid any confusion, let's just check for any available updates first: How to update the software on your Mac - Apple Support

Once that's done, let's verify that your mail server settings are all accurate. Since you mentioned that you're only having trouble receiving incoming mail, you'll want to specifically focus on the IMAP settings. Check this out and make sure everything is matching in your settings: Mail server settings for iCloud email clients - Apple Support

Lastly, do you have any other devices that share this email address, or could temporarily for the sake of testing? I'd be curious to see if you're able to receive mail to that address on an iPhone or iPad, for example.

Be sure to let me know how that goes, that way we can keep working together if need be.


Mar 19, 2018 3:27 PM

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Mar 20, 2018 1:15 PM in response to brenden dv In response to brenden dv

Hi Brenden

many thanks for your response. I managed to fix it. It turns out that a simple log out of iCloud and lo back in again was all that was required. I guess it was just one of life's little mysteries 😁

thanks again for taking the time


Mar 20, 2018 1:15 PM

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Question: iCloud mail suddenly stops receiving mail goes offline?