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Question: Mail not working

When I try to add an account to my Mail, it does not progress beyond the password entry stage. I authorize the login on my phone and then the process just stops there. Can anyone help? I will include a screenshot.

As can be seen in the screenshot, after selecting the apps I want to use and pressing 'DONE', it just grays out and nothing happens.

I tried with few address and all are experiencing the same problem.

User uploaded file

MacBook Pro with Retina display, macOS High Sierra (10.13.2)

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Mar 17, 2018 9:23 AM in response to ugyenfromthimthrom In response to ugyenfromthimthrom

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Mar 17, 2018 9:23 AM

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Question: Mail not working