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Question: deactivated "Show my caller ID"

I am using a iPhone7, I have recently noticed that "Show my caller ID" is deactivated, I can click on it, previously it showed as a green button, now it's just clear, nothing happens on touching the grey button. I have not done anything except had a screen protected installed at an apple store recently. How can activate it.

iPhone 7, iOS 11.2.6

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User profile for user: Tahmina Rashid

Question: deactivated "Show my caller ID"