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Question:

Question: I can’t download apps

I have this problem


1: I open the apple store and click an App I want to get (usually free)

2: I click get and the app info tab appears

3: I enter my apple password and tap the sign in button

4:the button darkens as to signify I tapped it but doesn’t respond and the question mark button does the same , the only button that works is the “cancle“ button

How do I fix this? I’m also supposed to have a little box that will ask permission to download the app to show up and it never does .

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Mar 17, 2018 7:11 AM in response to lilytheartfull In response to lilytheartfull

Device or computer?


Device


Do you have access to another network where you can try to log in? That has worked for several people.


Try a restart.



Try a forced restart.


Reset Device


Reset – iPhone 7



Hard reset


Computer


Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Mar 17, 2018 7:11 AM

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Mar 17, 2018 7:59 AM in response to lilytheartfull In response to lilytheartfull

lilytheartfull wrote:


I’m also supposed to have a little box that will ask permission to download the app to show up and it never does .

Do you mean that you are a member of a Family Sharing group and you are supposed to get an Ask To Buy approval? If so, that approval is going to the Organizer's device, and needs to be OK'd there.


Cheers,


GB

Mar 17, 2018 7:59 AM

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Mar 17, 2018 8:32 AM in response to roshanaa In response to roshanaa

Your data will be erased only if you do the hard reset. You can then restore from your backup if forced to do a hard reset.


Are you a member of a Family Sharing group and under 18 years old? As Gail posted, the organizer would have to approve the purchase.

Mar 17, 2018 8:32 AM

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Question: I can’t download apps