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Question: Apple support

Apple support and their adaptation of security has created a situation where I have to conclude that I would be better of had somebody stolen my iPhones and iPad.

iPad Mini Wi-Fi + Cellular, iOS 10.3.2

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Mar 17, 2018 10:11 AM in response to ProustGiulio In response to ProustGiulio

I wanted to know if anybody else has had similar experience.

My ID was locked after attempted hacks. I have no idea what the ”trusted phone number” is; with age comes absrntmindidness. I do not have receipts for the devices I received as presents.

With the locked ID my access to Apple services (Appstore, iCloud, iTunes, iMusic and on-line support is cut off). In addition my devices are tied into the Locked ID. I cannot use them with the new ID I created to access this forum.

According to Apple support staff situation is beyond their ability to repair, since I do not have the specific pieces of information thei ask.

I would certainly appreciate any help.

Mar 17, 2018 10:11 AM

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Mar 17, 2018 10:17 AM in response to kyosti17 In response to kyosti17

Read this support guide:

If your Apple ID is locked or disabled - Apple Support

if nothing helps, contact Apple Support using this link:

Contact Apple for help with Apple ID account security - Apple Support

Regards

Giulio

Mar 17, 2018 10:17 AM

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Mar 18, 2018 10:59 AM in response to kyosti17 In response to kyosti17

You are really obliged to use your current number since Apple would need to contact you as part of the confirmation process. Or you may have used a work number. If either of them has changed recently, think back. The number of options is really limited, however absent minded you may be.

Mar 18, 2018 10:59 AM

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Mar 18, 2018 11:20 AM in response to seventy one In response to seventy one

Since I was forced to retire some 20 years ago, work number is impossible. Since we talk about phone, we are not talking about contact phone which has nothing to do with trustedness. Had I been told that not keeping my contact number would give Apple the right to lock me out of the usage I paid for, I probably would not have bought Apple equipment.

Mar 18, 2018 11:20 AM

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Mar 18, 2018 11:34 AM in response to kyosti17 In response to kyosti17

I think you are judging Apple too harshly, here. (I am not employed or paid by them 😀)


By trusted number they realise if there is one phone number you will know, it is your own. And when you think about it, if for some reason you have a problem what better link than your own phone number?


If you change details you really should update them where possible ... though I do understand that memory problems are not helpful.


But please understand, this is not the kind of intrusive request you might get from Google. Apple never use or circulate details that are private.

Mar 18, 2018 11:34 AM

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Mar 18, 2018 2:11 PM in response to seventy one In response to seventy one

My phone number has changed for good reason frequently. Furthermore half of the numbers have been non US. If you believe that I should appreciate the fact that I probably end up writing off iPad and 2 iPhone as the result of sequence of events started by somebody trying to access my ID, I am sorry, ut I disagree.

Mar 18, 2018 2:11 PM

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Mar 18, 2018 2:17 PM in response to kyosti17 In response to kyosti17

Have you tried contacting Apple ID Support?


there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter



Or fill out and submit this form.


Apple ID is locked or disabled

Mar 18, 2018 2:17 PM

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Question: Apple support