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Download or stream movies and TV shows from the iTunes Store

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Question: black screen no sound itunes movies apple tv 4k

When renting an Apple movie on apple TV 4 K I can watch the trailer but when I try to watch the movie I get only a black screen and no sound

I know the rental is valid because what time remaining for me to view is decreasing

Apple TV 4K

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Mar 18, 2018 1:51 PM in response to TJ55 In response to TJ55

Hey TJ55,

Welcome to Apple Support Communities! It sounds like you're attempting to watch a rental on your 4K Apple TV, but you're getting a black screen with no sound. I know you're eager to get this working. Check out the "Get Help" section in our article here: Rent movies from the iTunes Store - Apple Support

Take care!

Mar 18, 2018 1:51 PM

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Question: black screen no sound itunes movies apple tv 4k