Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Update Unavailable with This Apple ID

Hello! I bought a used MacBook Pro and am attempting to update the OS - which is unavailable because I believe my Apple ID is not associated with this Mac. How can I correct this?


Thank you in advance for your answer.

MacBook Pro, iOS 10.3.3

Posted on

Reply
Question marked as Solved
Answer:
Answer:

Does the reset jeopardize data files on the computer or does it just affect the operating system?


Thank you!

Posted on

Page content loaded

Mar 17, 2018 3:24 PM in response to Puakojohn In response to Puakojohn

The seller failed to reset it to factory new state.


How To Do A Factory Reset


Selection A should be used on computers that came with Lion or later when factory new. These models had no disks included when new. Selection B is for Macs that came originally with Snow Leopard or earlier. These models shipped with Software Restore disks when new.


A. Factory reset of your Mac - Apple Support

B. Factory Reset Your Pre-Lion Mac


Follow these instructions until you get to Step 5: Factory reset of your Mac - Apple Support. At Step 5 you will need a Snow Leopard DVD or the installer disc that came with the computer.


  1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came with your computer. Insert the disc into the optical drive and restart the computer. After the chime press and hold down the "C" key. Release the key when you see a small spinning gear appear below the dark gray Apple logo.
  2. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities' menu. After Disk Utility loads select the hard drive entry from the left side list (out-dented entry - mfgr.'s ID and drive size.) Click on the Partition tab in the Disk Utility main window. Set the number of partitions to one (1) from the Partitions drop down menu, click on Options button and select GUID, click on OK, then set the format type to MacOS Extended (Journaled), then click on the Apply button.
  3. When the formatting has finished quit Disk Utility. Proceed with the OS X installation and follow the directions included with the installer.
  4. You will need to upgrade the computer to Snow Leopard 10.6.6 or greater in order to access the App Store. You can download and install Mac OS X 10.6.8 Update Combo v1.1 to upgrade to 10.6.8.
  5. See How to download macOS High Sierra about upgrading further.

Mar 17, 2018 3:24 PM

Reply Helpful
Question marked as Solved

Mar 19, 2018 1:33 PM in response to Puakojohn In response to Puakojohn

Does the reset jeopardize data files on the computer or does it just affect the operating system?


Thank you!

Mar 19, 2018 1:33 PM

Reply Helpful
User profile for user: Puakojohn

Question: Update Unavailable with This Apple ID