Macbook Air Won't Restart

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Level 1

12 points

Macbook Air Won't Restart

Older laptop running Mac OS High Sierra 10.13.2. Over last few months regularly gets sluggish; responds well to Restart (local WiFi issues after move to rural area). New problem: Will not Restart. Have to manually hold down power button and then get message "You restarted because of problems ...". No Apple store nearby. Cannot afford to replace right now. Clearly software pollution, so concerned about reinstalling via back up from Time. Hints welcome.

MacBook Air, OS X Yosemite (10.10)

Posted on Mar 17, 2018 2:29 PM

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Answer 1

macjack

Level 10

111,168 points

Mar 17, 2018 2:34 PM in response to freemaec

Please download and run EtreCheck, created by one of own colleagues here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

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Answer 2

freemaec Author

Level 1

12 points

Mar 18, 2018 11:22 AM in response to macjack

Sorry, not helpful. Checked out the tool before I used it (always do that) and seems legit, but not very informative. Says my battery (which I very seldom use) needs service and my laptop is 'obsolete'. Duh. It's 5.5 years old. But should still work for what I do with it at this point. Alas, nearest Genius bar is 2 hours away. The search continues.

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Answer 3

macjack

Level 10

111,168 points

Mar 18, 2018 12:29 PM in response to freemaec

If you suspect software and do not want to post your Etrecheck report, then I'd suggest installing a clean version of Mac OS on an external disk and testing that. However the Etrecheck report will not flag software that is known to be problematic for Macs, only known malware.

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Macbook Air Won't Restart

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