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Question: Browsers have a mind of their own!

Hello,

hopefully someone can help me...


for or a couple of weeks now my browsers (I use chrome mainly, and Firefox) have been behaving weirdly. They keep going to full screen on their own and when I minimise it pops back full again immediately, also they crash a lot and now and then the mouse pointer goes a bit mental, and when I’m on a couple of websites, when I click to go to a different part of the site, it redirects me briefly to r.srvtrk something or other (it doesn’t stay there long enough for me to copy the address Properly!) then within a second or so goes to the homepage of the site I’m on.


i use Avast and have done a full scan which says there are about 12 files that it couldn’t scan but apart from that apparantly all is ok. Google isn’t helping me much, or more accurately I don’t really know what I’m googling for! Some people say it is adware but avast should find that if I have it?


i am on Yosemite 10.10.4 if that makes any difference?


does anyone have any ideas I can try or know what’s up with my laptop?! :-)

MacBook Pro, OS X Yosemite (10.10.4)

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Mar 18, 2018 1:10 PM in response to BobTheFisherman In response to BobTheFisherman

Here you go, its quite long, and it says my laptop is vintage :-D! Is avast no good for macs then, do you recommend something else?


EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-18 07:05:02

Download EtreCheck from https://etrecheck.com

Runtime: 8:36

Performance: Below Average


Problem: Other problem

Description:

Browsers (chrome and firefox) are behaving strangely, full screening or adjusting their size by themselves, and certain websites redirect me to r.srvtrk webpage


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Old operating system - Old operating system versions no longer receive security updates.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Low disk space - This machine is running low on free hard drive space.

Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

High battery cycle count - Your battery may be losing capacity.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

Vintage hardware - This machine may be considered vintage.


Hardware Information:

MacBook Pro (13-inch, Mid 2010) - Vintage!

MacBook Pro Model: MacBookPro7,1

1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 ok

BANK 1/DIMM0

2 GB DDR3 1067 ok

Battery: Health = Replace Now - Cycle count = 1096


Video Information:

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800


Drives:

disk0 - TOSHIBA MK2555GSXF 250.06 GB (Mechanical)

Internal SATA 1.5 Gigabit Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - M************D (Journaled HFS+) 249.20 GB

disk0s3 - Recovery HD [Recovery] 650 MB


Mounted Volumes:

disk0s2 - M************D 249.20 GB (13.74 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en2: Bluetooth PAN


System Software:

OS X Yosemite 10.10.4 (14E46)

Time since boot: About a day

System Load: 1.82 (1 min ago) 1.76 (5 min ago) 2.35 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers


Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist

Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle /Contents/Resources/launch.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist

Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.leapfrog.connect.authdaemon.plist

Executable: /Library/PrivilegedHelperTools/com.leapfrog.connect.authdaemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.update.plist

Executable: /Library/Application Support/Avast/components/update/update.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.divx.dms.agent.plist

Executable: /Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.plist

Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard7/VideoGuard7.bundle/Contents/Re sources/setupServer.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist

Executable: /Library/Application Support/Avast/hub/autouninstall.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.init.plist

Executable: /Library/Application Support/Avast/hub/init.sh

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.opswat.aw.persistence.plist

Executable: ~/Forefront UAG Remote Access Agent/bhportalf1servercom/bhportal1/AttachmentWiper.exe -d bhportal.f1server.com -m bhportal.f1server.com,bhportaltravel.f1server.com,cwa.f1server.com,bhextranet.f 1server.com,mysites.f1server.com,bhprojects.f1server.com,bhpartners.f1server.com ,bhportal.f1server.com,fltsextranet.f1server.com -c https:/bhportal.f1server.com/InternalSite/Conf/bhportal1AWDirs.ini -t 1 -o NLSessionSbhportal=uw0BEPGNOCwHG3MqlaLiQFGbLHbPZ2W11L+expX59kDfq9lUP6qd8rvD80GD MKaV4V5bVinlEixNNRn6JdQQePcB+Y7vipToHQIvU/pVXM2eekWHk3ujqRxgqlaSZmRT -p "/Users/[redacted]/Forefront UAG Remote Access Agent/bhportalf1servercom/bhportal1/log/" -3 -c /var/tmp/tmp.0.dEuWKV

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.uninstall.plist

Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard7/condUninstall.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avast.userinit.plist

Executable: /Library/Application Support/Avast/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.divx.uninstall.player.plist

Executable: /bin/bash -c if [[ ! -e "/Applications/DivX Player.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist

Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.divx.uninstall.preferences.plist

Executable: /bin/bash -c if [[ ! -e "/Applications/DivX/DivX Preferences.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.divx.uninstall.converter.plist

Executable: /bin/bash -c if [[ ! -e "/Applications/DivX Converter.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Application Support/Avast/components/fileshield/signed

[Loaded] AvastFileShield.kext (AVAST Software a.s., 4.0.0 - SDK 10.12)

/Library/Application Support/Avast/components/proxy/signed

[Loaded] AvastPacketForwarder.kext (AVAST Software a.s., 2.1 - SDK 10.12)

/System/Library/Extensions

[Not Loaded] ssuddrv.kext (1.4.14 - SDK 10.6)

[Not Loaded] LfEtherConfig.kext (2.0)

[Not Loaded] LfConnectDriver.kext (1.9.8 - SDK 10.8)

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[Not Loaded] ssudmdmcontrol.kext (1.4.14 - SDK 10.6)

[Not Loaded] ssudmdmdata.kext (1.4.14 - SDK 10.6)

[Not Loaded] ssudmtp.kext (1.4.14 - SDK 10.5)

[Not Loaded] ssudserial.kext (1.4.14 - SDK 10.6)


System Launch Agents:

[Not Loaded] 5 Apple tasks
[Loaded] 151 Apple tasks
[Running] 55 Apple tasks


System Launch Daemons:

[Not Loaded] 47 Apple tasks
[Loaded] 138 Apple tasks
[Running] 77 Apple tasks


Launch Agents:

[Loaded] com.divx.dms.agent.plist (? bf9bdaf7 - installed 2016-08-29)
[Loaded] com.avast.userinit.plist (? bb25154c - installed 2018-03-07)
[Loaded] com.divx.update.agent.plist (? a041d049 - installed 2016-08-29)
[Loaded] com.divx.uninstall.converter.plist (? 9e90dee7 - installed 2016-09-05)
[Running] com.citrix.ServiceRecords.plist (? 484f5457 - installed 2012-04-03)
[Loaded] com.divx.uninstall.preferences.plist (? 1cd1d81c - installed 2016-09-05)
[Loaded] com.citrix.AuthManager_Mac.plist (? 8bba567b - installed 2012-04-03)
[Loaded] com.divx.uninstall.player.plist (? 664f994d - installed 2016-09-05)
[Loaded] com.oracle.java.Java-Updater.plist (? 4f1d3337 - installed 2017-09-05)


Launch Daemons:

[Loaded] com.avast.uninstall.plist (? 22f94791 - installed 2018-03-07)
[Loaded] com.avast.init.plist (? fc55b6fa - installed 2018-03-07)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-23)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-09)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-09-05)
[Loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2016-02-24)
[Loaded] com.leapfrog.connect.authdaemon.plist (? 115eb318 - installed 2013-12-24)
[Loaded] com.avast.update.plist (? 5c6ac355 - installed 2018-03-07)


User Launch Agents:

[Running] com.cisco.videoguardmonitor.plist (? 0 - installed 2014-10-26)
[Loaded] com.opswat.aw.persistence.plist (? 0 - installed 2011-11-09)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Other] com.avast.home.userinit.plist (? 0 - installed )
[Loaded] com.cisco.videoguard7.plist (? 0 - installed 2014-10-26)
[Loaded] com.cisco.videoguard7.uninstall.plist (? 0 - installed 2014-10-26)
[Other] com.apple.CSConfigDotMacCert-mking3181@me.com-SharedServices.Agent.plist (? 0 - installed )
[Loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist (? 0 - installed 2013-05-10)
[Running] com.leapfrog.connect.monitor.plist (? 0 - installed 2013-11-27)


User Login Items:

AdobeResourceSynchronizer Application

(/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

fuspredownloader Application

(~/Library/Application Support/.FUS/fuspredownloader.app)


Internet Plug-ins:

DirectorShockwave: 12.2.4r194 (installed 2016-02-22)

OVSHelper: 1.1 (installed 2016-09-30)

Default Browser: 600 (installed 2015-07-24)

Unity Web Player: UnityPlayer version 5.0.3f2 (installed 2016-05-19)

AdobePDFViewerNPAPI: 11.0.03 (installed 2013-08-06)

FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-13)

DivX Web Player: 3.6.0.330 (installed 2016-09-05)

Silverlight: 5.1.41212.0 (installed 2016-06-18)

Flash Player: 29.0.0.113 (installed 2018-03-13)

PepperFlashPlayer: 29.0.0.113 (installed 2018-03-13)

CitrixICAClientPlugIn: 11.5.0 (installed 2012-04-03)

iPhotoPhotocast: 7.0 (installed 2013-04-22)

AdobePDFViewer: 11.0.03 (installed 2013-08-06)

QuickTime Plugin: 7.7.3 (installed 2015-07-24)

SharePointBrowserPlugin: 14.3.2 (installed 2013-04-22)

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-21)


3rd Party Preference Panes:

Flash Player (installed 2018-02-23)

Java (installed 2017-10-21)

MacFUSE (installed 2008-12-19)

Perian (installed 2011-07-23)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count) Source % of CPU
system_profiler (2) Apple 55
Google Chrome Helper (6) Google, Inc. 9
Google Chrome Google, Inc. 5
kernel_task Apple 4
WindowServer Apple 4


Top Processes by Memory:

Process (count) Source RAM usage
Google Chrome Helper (8) Google, Inc. 964 MB
kernel_task Apple 457 MB
softwareupdated Apple 391 MB
com.avast.daemon AVAST Software a.s. 188 MB
system_profiler (2) Apple 177 MB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
Google Chrome Helper (8) Google, Inc. 21
firefox Mozilla Corporation 8
WindowServer Apple 5
Google Chrome Google, Inc. 3
plugin-container 3


Virtual Memory Information:

Available RAM 957 MB
Free RAM 17 MB
Used RAM 3.07 GB
Cached files 940 MB
Swap Used 27 MB


Clean up:

~/Library/LaunchAgents/com.avast.home.userinit.plist

~/Library/Application Support/Avast/hub/userinit.sh

Executable not found

~***********************************************************1@m***************** **************t

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert

Executable not found


Diagnostics Information (past 7 days):

2018-03-18 06:45:38 Google Chrome.app Hang (once)

2018-03-17 07:24:01 com.avast.daemon Crash (once)

abort() called


End of report

Mar 18, 2018 1:10 PM

Reply Helpful

Mar 19, 2018 1:18 PM in response to BobTheFisherman In response to BobTheFisherman

I’ve finally managed to remove avast, it kept crashing every time I tried to launch the uninstaller, they don’t want you to get rid of it do they! do I need to use an alternative antivirus, or are they not necessary?

Mar 19, 2018 1:18 PM

Reply Helpful

Mar 20, 2018 12:13 PM in response to BobTheFisherman In response to BobTheFisherman

chrome is still resizing and full screening itself and flash keeps crashing, do you have any ideas why it’s doing that? Also, have I put this question in the wrong section, would it be better in the iOS section?

Mar 20, 2018 12:13 PM

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User profile for user: mking3181

Question: Browsers have a mind of their own!