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Question: itunes doesn't recognize my DVD/CD drives

I have two audio CD/DVD drives on my Windows 10-Pro (v1709) on HP Compaq 8200 Elite USDT PC. One is external USB and the other is internal. They are visible in Explorer. When I put an audio CD in them, they show basic track information (.CDA files). Both devices show in the Device manager without errors. There are no pending windows updates.


I have never been able to get iTunes to recognize these CDs. iTunes behaves as if these drives do not exist - they are not apparent in any of the iTunes menus.


What do I do now?


Thanks.



ITUNES CD DIAGNOSTIC

--------------------------------------------------------------------------------

Microsoft Windows 10 x64 Professional Edition (Build 16299)

Hewlett-Packard HP Compaq 8200 Elite USDT PC

iTunes 12.7.3.46

FairPlay 2.13.16

iPod Updater Library 12.0

Apple Mobile Device 11.0.5.14

Apple Mobile Device Driver not found.

Bonjour 3.0.0.2 (765.20)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 7.3.0.20



iTunes Serial Number 0000017C1191BBCC



Current user is not an administrator.

The current local date and time is 2018-03-17 16:59:44.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.



**** Runtime Libraries ****



c:\windows\system32\ucrtbase.dll: 10.0.16299.248

c:\windows\system32\msvcp140.dll: 14.10.25008.0

c:\windows\system32\vcruntime140.dll: 14.10.25008.0

c:\windows\system32\msvcp100.dll: 10.0.40219.325

c:\windows\system32\msvcr100.dll: 10.0.40219.325

c:\windows\system32\msvcr120.dll: 12.0.21005.1

c:\windows\system32\msvcp120.dll: 12.0.21005.1

c:\windows\system32\msvcp110_win.dll: 10.0.16299.15



**** External Plug-ins Information ****



No external plug-ins installed.



Genius ID: cacbab8f6c4fc1b0245f6346bda01445



Bonjour service 3.0.0.2 (765.20) is currently running.

iPodService 12.7.3.46 (x64) is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.

iTunesHelper 12.7.3.46 is currently running.



**** CD/DVD Drive Tests ****



Failed trying to read media, error 266.


----------------------------------------------------------------------------


WINDOWS SYSTEM INFORMATION from Components/Multimedia/CD-ROM



Drive Y:

Description CD-ROM Drive

Media Loaded Yes

Media Type DVD Writer

Name hp DVD A DS8A8SH

Manufacturer (Standard CD-ROM drives)

Status OK

Transfer Rate -1.00 kbytes/sec

SCSI Target ID 0

PNP Device ID SCSI\CDROM&VEN_HP&PROD_DVD_A__DS8A8SH\4&2FA02CA2&0&010000

Driver c:\windows\system32\drivers\cdrom.sys (10.0.16299.15, 156.00 KB (159,744 bytes), 9/29/2017 9:41 AM)


Drive Z:

Description CD-ROM Drive

Media Loaded Yes

Media Type DVD Writer

Name HL-DT-ST DVDRAM AP70NS50 USB Device

Manufacturer (Standard CD-ROM drives)

Status OK

Transfer Rate -1.00 kbytes/sec

SCSI Target ID 0

PNP Device ID USBSTOR\CDROM&VEN_HL-DT-ST&PROD_DVDRAM_AP70NS50&REV_1.01\KZ1H7OG1751_________&0

Driver c:\windows\system32\drivers\cdrom.sys (10.0.16299.15, 156.00 KB (159,744 bytes), 9/29/2017 9:41 AM)

null-OTHER, Windows 10, iTunes

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Question: itunes doesn't recognize my DVD/CD drives