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Question: I cannot backup from itune an error

[5692 @ Sat Mar 17 22:41:32 2018] [YSLog iTunes.exe] defaults key ShouldLog in domain com.apple.iTunes is (null)

[5692 @ Sat Mar 17 22:41:32 2018] [YSLog iTunes.exe] defaults key ShouldLog in domain iTunes.exe is (null)

[7592 @ Sat Mar 17 22:41:41 2018] [_ISDVLog SyncServer.exe] Logging initialized, engine version (null) : log level 3

[7592 @ Sat Mar 17 22:41:42 2018] [(unknown facility) com.apple.Safari.isRegistered] dataClassNamesInstalledForClientWithIdentifier: app not installed

[7592 @ Sat Mar 17 22:41:45 2018] [(unknown facility) com.apple.Safari.isRegistered] dataClassNamesInstalledForClientWithIdentifier: app not installed

[6428 @ Sat Mar 17 22:48:24 2018] [com.apple.console distnoted.exe] 0297CB28 7856 (distnoted.exe) GetOverlappedResult failed with error 109; numBytesRead 0

[7056 @ Sat Mar 17 22:48:31 2018] [(unknown facility) AppleMobileDeviceHelper.exe] _connect_to_port (thread 1428): USBMuxConnectByPort failed to connect to the device 55eb9b300feecc181dc5f5ef111e969ee56845b5 on port 32498: Unknown error

[7056 @ Sat Mar 17 22:48:31 2018] [(unknown facility) AppleMobileDeviceHelper.exe] AMDeviceConnect (thread 1428): Could not connect to lockdown port (62078) on device 1 - 55eb9b300feecc181dc5f5ef111e969ee56845b5: 0xe8000065.

[7056 @ Sat Mar 17 22:48:31 2018] [(unknown facility) AppleMobileDeviceHelper.exe] _AMDNotifyHook (thread 1428): Could not load library SHLWAPI.dll from the AppleMobileDeviceSupport directory, C:\Program Files\Common Files\Apple\Apple Application Support\\SHLWAPI.dll.

[4444 @ Sat Mar 17 22:48:31 2018] [(unknown facility) ATH.exe] _connect_to_port (thread 6448): USBMuxConnectByPort failed to connect to the device 55eb9b300feecc181dc5f5ef111e969ee56845b5 on port 32498: Unknown error

[4444 @ Sat Mar 17 22:48:31 2018] [(unknown facility) ATH.exe] AMDeviceConnect (thread 6448): Could not connect to lockdown port (62078) on device 1 - 55eb9b300feecc181dc5f5ef111e969ee56845b5: 0xe8000065.

[4444 @ Sat Mar 17 22:48:31 2018] [(unknown facility) ATH.exe] _AMDNotifyHook (thread 6448): Could not load library SHLWAPI.dll from the AppleMobileDeviceSupport directory, C:\Program Files\Common Files\Apple\Apple Application Support\\SHLWAPI.dll.

[4444 @ Sat Mar 17 22:48:36 2018] [(unknown facility) ATH.exe] _connect_to_port (thread 6448): USBMuxConnectByPort failed to connect to the device 55eb9b300feecc181dc5f5ef111e969ee56845b5 on port 32498: Unknown error

[4444 @ Sat Mar 17 22:48:36 2018] [(unknown facility) ATH.exe] AMDeviceConnect (thread 6448): Could not connect to lockdown port (62078) on device 1 - 55eb9b300feecc181dc5f5ef111e969ee56845b5: 0xe8000065.

iPhone 7, Help , Itunes fail to upload backup

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Mar 18, 2018 1:58 PM in response to brju In response to brju

Hi there, brju!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue using iTunes to backup or restore and I am happy to help out! Please take a look at this article with steps to follow If your iTunes backup couldn't be completed or you can't restore from a backup. This article will give you the best steps to take as well as what to do if the issue is not resolved.
Cheers!

Mar 18, 2018 1:58 PM

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Question: I cannot backup from itune an error