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I cannot backup from itune an error

[5692 @ Sat Mar 17 22:41:32 2018] [YSLog iTunes.exe] defaults key ShouldLog in domain com.apple.iTunes is (null)

[5692 @ Sat Mar 17 22:41:32 2018] [YSLog iTunes.exe] defaults key ShouldLog in domain iTunes.exe is (null)

[7592 @ Sat Mar 17 22:41:41 2018] [_ISDVLog SyncServer.exe] Logging initialized, engine version (null) : log level 3

[7592 @ Sat Mar 17 22:41:42 2018] [(unknown facility) com.apple.Safari.isRegistered] dataClassNamesInstalledForClientWithIdentifier: app not installed

[7592 @ Sat Mar 17 22:41:45 2018] [(unknown facility) com.apple.Safari.isRegistered] dataClassNamesInstalledForClientWithIdentifier: app not installed

[6428 @ Sat Mar 17 22:48:24 2018] [com.apple.console distnoted.exe] 0297CB28 7856 (distnoted.exe) GetOverlappedResult failed with error 109; numBytesRead 0

[7056 @ Sat Mar 17 22:48:31 2018] [(unknown facility) AppleMobileDeviceHelper.exe] _connect_to_port (thread 1428): USBMuxConnectByPort failed to connect to the device 55eb9b300feecc181dc5f5ef111e969ee56845b5 on port 32498: Unknown error

[7056 @ Sat Mar 17 22:48:31 2018] [(unknown facility) AppleMobileDeviceHelper.exe] AMDeviceConnect (thread 1428): Could not connect to lockdown port (62078) on device 1 - 55eb9b300feecc181dc5f5ef111e969ee56845b5: 0xe8000065.

[7056 @ Sat Mar 17 22:48:31 2018] [(unknown facility) AppleMobileDeviceHelper.exe] _AMDNotifyHook (thread 1428): Could not load library SHLWAPI.dll from the AppleMobileDeviceSupport directory, C:\Program Files\Common Files\Apple\Apple Application Support\\SHLWAPI.dll.

[4444 @ Sat Mar 17 22:48:31 2018] [(unknown facility) ATH.exe] _connect_to_port (thread 6448): USBMuxConnectByPort failed to connect to the device 55eb9b300feecc181dc5f5ef111e969ee56845b5 on port 32498: Unknown error

[4444 @ Sat Mar 17 22:48:31 2018] [(unknown facility) ATH.exe] AMDeviceConnect (thread 6448): Could not connect to lockdown port (62078) on device 1 - 55eb9b300feecc181dc5f5ef111e969ee56845b5: 0xe8000065.

[4444 @ Sat Mar 17 22:48:31 2018] [(unknown facility) ATH.exe] _AMDNotifyHook (thread 6448): Could not load library SHLWAPI.dll from the AppleMobileDeviceSupport directory, C:\Program Files\Common Files\Apple\Apple Application Support\\SHLWAPI.dll.

[4444 @ Sat Mar 17 22:48:36 2018] [(unknown facility) ATH.exe] _connect_to_port (thread 6448): USBMuxConnectByPort failed to connect to the device 55eb9b300feecc181dc5f5ef111e969ee56845b5 on port 32498: Unknown error

[4444 @ Sat Mar 17 22:48:36 2018] [(unknown facility) ATH.exe] AMDeviceConnect (thread 6448): Could not connect to lockdown port (62078) on device 1 - 55eb9b300feecc181dc5f5ef111e969ee56845b5: 0xe8000065.

iPhone 7, Help , Itunes fail to upload backup

Posted on Mar 17, 2018 3:55 PM

Reply
1 reply

Mar 18, 2018 1:58 PM in response to brju

Hi there, brju!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue using iTunes to backup or restore and I am happy to help out! Please take a look at this article with steps to follow If your iTunes backup couldn't be completed or you can't restore from a backup. This article will give you the best steps to take as well as what to do if the issue is not resolved.
Cheers!

I cannot backup from itune an error

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