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Question: How do I cancel an app purchased by mistake

How do I cancel an app purchased by mistake. I have a 3 day trial period but I don’t want it as I added it by mistake.

How do I stop this going forward before the 3 days are up.

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Answer:

Deleting an app does not cancel a subscription if there is one. You must first cancel the subscription:


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


If you wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


If a reporting a problem request is unsuccessful you can also try:


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

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Mar 18, 2018 9:06 AM in response to rosannafromgibraltar In response to rosannafromgibraltar

Deleting an app does not cancel a subscription if there is one. You must first cancel the subscription:


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


If you wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


If a reporting a problem request is unsuccessful you can also try:


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

Mar 18, 2018 9:06 AM

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Mar 18, 2018 9:15 AM in response to Limnos In response to Limnos

Thank you for your reply in helping me. I have not paid anything yet as it gives 3 days trial before charging and then weekly, but to buy and the weekly subscription is very expensive (which I did not see) so that’s why I want to stop it before it starts charging me. I am thinking of removing my bank details from Apple to stop this app of taking any money out.

It’s the first time this has happened to me. I just want to stop and remove this app didn’t think it would be that complicated. It’s not even been 24 hours since I got the app!


Thanks again

Mar 18, 2018 9:15 AM

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Question: How do I cancel an app purchased by mistake