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Question: I have been unable to access my purchased movies or purchase more movies via my Apple TV since the double verification. It will not accept my password plus the verification code that follows. I do not know what to do.

I have been unable to access my purchased movies or purchase more movies via my Apple TV since the double verification. It will not accept my password plus the verification code that follows. I do not know what to do.

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Mar 18, 2018 8:37 AM in response to jasminefromsudbury In response to jasminefromsudbury

Good morning Jasmine!

It sounds like you’re having trouble signing into and using your Apple TV the way you want. It’s important to be able to watch the movies you’ve purchased, so I’ll be happy to work with you to isolate where the issue is.

You mentioned that the Apple TV is not accepting your password. Let’s figure out if the issue is with the Apple ID password or with two-factor authentication. Are you able to log into our Apple ID website with your Apple ID and password? Manage your Apple ID

If you’re not able to sign in with your password here, then you'll need to reset your password: If you forgot your Apple ID password

After successfully signing into our Apple ID website or after changing your password, let's try these next steps on your Apple TV. Sign out and back in on your Apple TV using the steps below from What to do after you change your Apple ID or password

Apple TV

To play content from your Mac or PC on an Apple TV (4th generation), go to Settings > Accounts > iCloud. On Apple TV (3rd generation or earlier) go to Settings > iCloud.

  • If you're signed out, choose Sign In. You'll be asked to sign in with the Apple ID that you entered for the iTunes Store. If you use the same Apple ID for iCloud and the iTunes Store, choose Yes.
  • If you're signed in with your previous Apple ID, choose Sign Out, then choose Sign In. You'll be asked to sign in with the Apple ID that you entered for the iTunes Store. If you use the same Apple ID for iCloud and the iTunes Store, choose Yes.


After signing in again, let me know what happens when you try to watch a movie. Is your password accepted? Do you get an error?
Take care.

Mar 18, 2018 8:37 AM

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User profile for user: jasminefromsudbury

Question: I have been unable to access my purchased movies or purchase more movies via my Apple TV since the double verification. It will not accept my password plus the verification code that follows. I do not know what to do.