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Question: iPhone X WiFi freezes

One of the most frustrating issues, when trying to connect to WiFi the WiFi bar freezes in the settings not even allowing you to turn on WiFi. I’ve reset WiFi network and I thought it fixed the problem but not really. I kinda refuse to reset my iPhone and start over again from new contacts and deleting my old files. There has to be another way. Please help me as an Apple user since 1991. Thanks

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Mar 18, 2018 8:53 PM in response to Blake Farber In response to Blake Farber

Hi Blake,
Thanks for using the Apple Support Communities. Based on what you are describing (the Wi-Fi settings becoming unresponsive) and the troubleshooting steps you have already tried, you may want to try reinstalling a fresh copy of iOS to help resolve (or at least rule out) any system software issues. This is different from a full "factory" restore, in that it only reinstalls the operating system software and doesn't affect your personal info (like files or contacts). Once iOS is reinstalled, you will want to test and see if the issue persists or returns. The process is outlined in the following article under the section "If your device turns on but gets stuck during start up" (the article itself is aimed at a slightly different issue, but the steps outlined are still applicable in this case):


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


Note: While this process generally shouldn't affect your data or settings, it's always best to have a full backup of your data just in case. If you haven't recently backed up your device, you may also find this article helpful:


How to back up your iPhone, iPad, and iPod touch - Apple Support


Regards.

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Question marked as Helpful

Mar 18, 2018 8:53 PM in response to Blake Farber In response to Blake Farber

Hi Blake,
Thanks for using the Apple Support Communities. Based on what you are describing (the Wi-Fi settings becoming unresponsive) and the troubleshooting steps you have already tried, you may want to try reinstalling a fresh copy of iOS to help resolve (or at least rule out) any system software issues. This is different from a full "factory" restore, in that it only reinstalls the operating system software and doesn't affect your personal info (like files or contacts). Once iOS is reinstalled, you will want to test and see if the issue persists or returns. The process is outlined in the following article under the section "If your device turns on but gets stuck during start up" (the article itself is aimed at a slightly different issue, but the steps outlined are still applicable in this case):


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


Note: While this process generally shouldn't affect your data or settings, it's always best to have a full backup of your data just in case. If you haven't recently backed up your device, you may also find this article helpful:


How to back up your iPhone, iPad, and iPod touch - Apple Support


Regards.

Mar 18, 2018 8:53 PM

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Mar 18, 2018 8:55 PM in response to Joseph_S. In response to Joseph_S.

Great thank you! I’ll try it. Just it happened also on my iPhone 6s but when I restarted to give the phone to a friend the WiFi worked perfectly. So maybe re installing might work! Will it also delete my music ?

Thank you again!

Mar 18, 2018 8:55 PM

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Mar 19, 2018 6:32 AM in response to Blake Farber In response to Blake Farber

Hi Blake,

Thanks for getting back to us. Reinstalling iOS as described above should generally not affect any of your files and settings, including your music. Please let us know if/when you are able to try this step, and if it resolves the Wi-Fi issue.

Cheers.

Mar 19, 2018 6:32 AM

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Mar 23, 2018 12:38 PM in response to Joseph_S. In response to Joseph_S.

Hey again! Sooo I finally had time to do the update... and sadly its the same as it was 😟

My control center says Wifi is on but its not showing in the upper right corner... Or when connecting to wifi in the settings you flip the switch and it flips right back, only sometimes get lucky when you flip it on and it stays on... Then it says connected but yet its not untill you turn it off and on sometimes...


How to fix this now? Im worried.... Thank you again so much!

Mar 23, 2018 12:38 PM

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Question: iPhone X WiFi freezes