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Question: I can’t hear people on the first phone call

I have iPhone 7, people call they can hear me but I can’t hear them. They call me back and phone is all good. Why??

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Mar 18, 2018 11:56 AM in response to keirafrombrisbane In response to keirafrombrisbane

Hi there, keirafrombrisbane!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue hearing callers on your iPhone and I am happy to help out! Based on what you are describing, I would recommend taking a look at this article with steps to follow If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone. Also, check out this article with the steps to take to Update your carrier settings on your iPhone or iPad and be sure your device is not needing an update to the carrier settings.
Let me know the results and take care!

Mar 18, 2018 11:56 AM

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Question: I can’t hear people on the first phone call