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Level 1

8 points

Macbook Pro (OS X) won't let me login to iCloud

I need to sign into my iCloud on my MacBook Pro, but every time I try, it says my password is wrong. I tried the same password on my iPhone and it worked just fine. I reset my password twice and now every time I try to login on my MacBook it says I need to go to iforgot.apple.com. However, once I am at that site, all it will allow me to do is reset my password or questions, not unlock my account. Hence why I reset my password twice to see if that will help.

If anyone could share some knowledge on how to fix this, it would be greatly appreciated!!

MacBook Pro, OS X El Capitan (10.11)

Posted on Mar 17, 2018 10:23 PM

Best reply

Eric Root

Level 10

684,039 points

Posted on Mar 24, 2018 12:25 PM

Did you follow the steps outlined in this article after changing your password?

What to do after you change your Apple ID or password - Apple Support

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.

Safe Mode - About El Capitan
also Sierra

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Macbook Pro (OS X) won't let me login to iCloud

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