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Question: iPhone 7 Message app keeps crashing

hello, I have an iPhone 7 and the message app keeps crashing. I rebooted my phone a couple times, deleted all my messages, signed out of my apple account and back in, and I even restarted my settings. my phone isn't fully updated to the latest version, and I tried doing it and it is also not letting me. there is always a error message popping up. I Also have plenty of storage. I have even just tried to create a new message and not go directly to the app but it also crashes.

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Mar 18, 2018 12:38 PM in response to amethzary In response to amethzary

Hi there, amethzary!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with Messages crashing and not being able to update your iPhone and I am happy to help out! Based on the steps you’ve tried, it would be best to start by troubleshooting the issue with updating to see if an update will resolve the issue with Messages. Check out this article with the best steps to take If you can't update or restore your iPhone, iPad, or iPod touch. Once you have updated, please check if Messages are working properly or not. If you still are not able to update, please let me know what the error message you are seeing is.
Please keep me posted on your situation and take care!

Mar 18, 2018 12:38 PM

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Question: iPhone 7 Message app keeps crashing