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Question: IPhone Restore


i am trying to restore a new iphone from a itunes backup. however when i connect the phone it says that i neeed to set up as new iphone and then update it from itunes. i hvae done this and then erased it once again, and now i connect it up again and it has repeated what it said the first time, to update it. the iphone is completey up to date.

What do i do?

thanks in advance.

iPhone 5s, iOS 11.2.6

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Mar 18, 2018 1:20 PM in response to rakg In response to rakg

Hi rakg,

Thanks for using the Apple Support Communities.

I understand that you are trying to restore a new iPhone from an iTunes Backup, but it doesn't appear to complete.

I suggest trying the steps in this support article: If you can‘t update or restore your iPhone, iPad, or iPod touch , specifically:

Put your device in recovery mode and set it up again

  1. Make sure that you're using the latest version of iTunes.
  2. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
  3. While your device is connected, force restart it with these steps, but don't release the buttons when you see the Apple logo, wait until the connect to iTunes screen appears:
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the connect to iTunes screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see connect to iTunes screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the connect to iTunes screen.
      User uploaded file
  4. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits the connect to iTunes screen, let the download finish, then repeat step 3.
    User uploaded file
  5. After the Update or Restore completes, set up your device.

Get more help

If you can’t update or restore your device with recovery mode, or you can't use recovery mode because of broken buttons, contact Apple Support.

Let me know if you have any questions.


Mar 18, 2018 1:20 PM

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Question: IPhone Restore