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Question: Hacked Account and Unauthorized Purchases

Last night I woke up to an e-mailed invoice from Apple for some games that were purchased - not by me.


I’ve changed all my passwords but will Apple reverse the charges?

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You are sure that it was a genuine emailed receipt, it contained your full billing address from your account and they show on the account's purchase history ? Phishing emails :


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

but will Apple reverse the charges?

If they do show on your purchase history have you contacted iTunes Support about them ?

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Mar 18, 2018 1:19 AM in response to thandi171 In response to thandi171

You are sure that it was a genuine emailed receipt, it contained your full billing address from your account and they show on the account's purchase history ? Phishing emails :


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

but will Apple reverse the charges?

If they do show on your purchase history have you contacted iTunes Support about them ?

Mar 18, 2018 1:19 AM

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Question: Hacked Account and Unauthorized Purchases