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Surry

Posted on Mar 18, 2018 4:11 AM

Best reply

ProustGiulio

Level 10

207,839 points

Posted on Mar 18, 2018 5:41 AM

In addition to what QuickTimeKirk suggested, read these support guides:

Use Touch ID on iPhone and iPad - Apple Support

and/or

Get help with Touch ID on your iPhone or iPad - Apple Support

If nothing changes, contact your most convenient Apple Store or Authorized Service Provider, and have you device inspected: Apple - Find Locations - Location Selector

Regards

Giulio

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