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Question: 5th Gen iPad

My iPad keeps going to Home screen when I try to type email or other document so I'm unable to complete projects. I have tried to restore from iCloud but can't find the Apps & Data screen.

it runs on iOS 11.2.6

iPad (3rd gen) Wi-Fi, iOS 5

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Mar 19, 2018 1:14 PM in response to Colboy62 In response to Colboy62

Hi Colboy62!

I understand that your iPad is going to the Home screen when you try to type, and I'm happy to help. If you haven't already, please try restarting your iPad:

Restart your iPhone, iPad, or iPod touch

If you're still having this issue, back up your iPad before proceeding:

How to back up your iPhone, iPad, and iPod touch

Once you have backed up, you can reinstall the iOS software using this link:
If you can’t update or restore your iPhone, iPad, or iPod touch
If the issue is still present, try restoring the iPad to factory settings and setting it up as a new iPad:

Restore your iPhone, iPad, or iPod to factory settings

If this issue is present after restoring to factory settings, you can contact Apple Support using this link:

Contact Apple Support


Mar 19, 2018 1:14 PM

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Question: 5th Gen iPad