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Apple Music & Privacy

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Question: How to cancel?

I’m trying to cancel Apple Music. I sign in, but my subscription page doesn’t have the option to “cancel subscription” at the bottom of the page. How do I cancel it before it renews on the 20th?

iOS 11.2.6

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Mar 18, 2018 3:35 PM in response to trishkt1 In response to trishkt1

Hello trishkt1.

Welcome to Apple Support Communities.

If I'm understanding correctly, you are having some trouble canceling your Apple Music subscription, because the Cancel Subscription option is not present. I will be glad to assist you with this.

To get started, let's verify the path taken to cancel the subscription. Here are the steps: View, change, or cancel your subscriptions

Next, try a restart of your device: Restart your iPhone, iPad, or iPod touch

Cheers.

Mar 18, 2018 3:35 PM

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Mar 18, 2018 8:17 PM in response to sarah_s1 In response to sarah_s1

I tried restarting my iPhone 6plus but still “cancel subscription “ doesn’t appear. I’m thinking I need to go to a desktop but I’m currently in Japan and don’t have access to a Mac, just Microsoft. I’m really at a loss as to what to do so my subscription won’t renew tomorrow.

Mar 18, 2018 8:17 PM

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Question: How to cancel?