”n” key on 2017 MacBook Pro isn’t working unless I push down really hard

So I have the new 2017 13” MacBook Pro with Touchbar. I run it on High Sierra and ever since last week or so, my keyboard has been acting up. Specifically, the N key stopped working. I mean it works when I press down really hard, but not when I press it how one normally does, and it’s quite annoying. I can’t tell if it’s a technical Issue or something I might have done, or maybe it’s the software acting up. The thing is I don’t use the N key much, Not any more than others at least. Either way I don’t know what I should do. I’ve tried blowing on it to remove possible dust or dirt stuck beneath it, although it’s possible there is more. I tried restarting the computer twice but to no avail. I also game on it but I haven’t much lately, so I am confused if it is related to that. Oh, and last week when it first occurred, I restarted the computer and it worked again up until yesterday, which makes me think something related to software? Thank you anyone for any help related to this issue

Posted on Mar 18, 2018 6:03 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 18, 2018 6:14 AM

Connect an external keyboard and test. If that works as expected then it's not software, it's a problem in the keyboard itself (hardware). Bring/send it in to Apple for repair.

3 replies

Mar 18, 2018 8:12 AM in response to macjack

So I did that and it works fine, so

Hardware. When I popped off the key to look closer, the little clips that connect it to the keyboard broke, and now when I put it back on it jiggles a little, a problem I don’t want to have. Do you think Apple can take it and fix the problem? (a malfunctioning key and broken key cover)

And if so, what is the price range and time frame for this problem since I need to be on a trip next week and I wonder if I should wait till I get back to bring it in. Thanks.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

”n” key on 2017 MacBook Pro isn’t working unless I push down really hard

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.