Unable to Update my Apps please help

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Level 1

4 points

Unable to Update my Apps please help

Hi I am using the iphone 6 32GB and I am having trouble updating my apps, I did not have any trouble before. when ever I would be in an active wifi area they would automatically update. Now when I try updating this message keeps on popping up VERIFICATION REQUIRED."Tap continue and sign in to review billing information." firstly there is no continue only an "ok" button. when I click it , it just takes me back to the apps that need updating. I have tried signing out and back in of my AppleID but still nothing. I do not have a lot of apps on my Phone and my memory is only half full.

iPhone 6, iOS 11.2.6

Posted on Mar 19, 2018 6:39 AM

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Answer 1

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ProustGiulio

Level 10

207,995 points

Mar 19, 2018 6:52 AM in response to mandy57

See if this support guide can help you:

If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - Apple Sup…

If you get no help, contact iTunes Store Support directly and explain your problem. Fill out and send this form:

iTunes Store - Contact Us - Apple Support

Regards

Giulio

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Answer 2

Limnos

Level 10

411,241 points

Mar 19, 2018 6:53 AM in response to mandy57

The message is confusing. Many have posted similar questions and I suggest you send feedback to Apple about it (I have). There is also no mention in any support documents what "verification" actually means. Feedback to: - http://www.apple.com/feedback/itunesapp.html

I am guessing it means they want you to verify your payment information is up to date.* See if this is what they want: Change or remove your payment information from your iTunes Store account (Apple ID) - https://support.apple.com/HT201266

and if it doesn't help then: iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://ssl.apple.com/emea/support/itunes/contact.html

* E.g., https://discussions.apple.com/thread/8311981?answerId=33131818022#33131818022

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Unable to Update my Apps please help

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