Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my iphone 6s plus screenshots when pushing home key. it constantly sends me to honescreen or black screen w/o pushing any buttons. will never buy another apple product. phone is basically useless 3200 screenshots & counting.....

Took 300 screenshots just trying to type this

Posted on Mar 20, 2018 1:58 AM

Reply
Question marked as Best reply

Posted on Mar 20, 2018 3:54 AM

As you know, screenshots can be captured pressing and holding both Power (side) and Home buttons.

From your question, it looks like your Power (side) button is stuck in "pressed" mode.

Try to turn your device off. Then try to move (press and release many times) your Power (side) button, and eventually gently clean it. Then turn your device back on and test it.

If nothing changes, have your iphone inspected at the nearest Apple Store or Authorized Service Provider:

Apple - Find Locations - Location Selector

Regards

Giulio

1 reply
Question marked as Best reply

Mar 20, 2018 3:54 AM in response to Samjlew

As you know, screenshots can be captured pressing and holding both Power (side) and Home buttons.

From your question, it looks like your Power (side) button is stuck in "pressed" mode.

Try to turn your device off. Then try to move (press and release many times) your Power (side) button, and eventually gently clean it. Then turn your device back on and test it.

If nothing changes, have your iphone inspected at the nearest Apple Store or Authorized Service Provider:

Apple - Find Locations - Location Selector

Regards

Giulio

my iphone 6s plus screenshots when pushing home key. it constantly sends me to honescreen or black screen w/o pushing any buttons. will never buy another apple product. phone is basically useless 3200 screenshots & counting.....

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.