No new pictures or videos were found on this device. Windows 7

Tip credit goes to ToddAndMagro for a great fix.

November 6, 2017

This is not a question. It is a tip. The purpose is to get it into Google for others to find.

Here is an interesting one I just came across: a customer got an update to her iPhone (11.1) and whenever she plugged her iPhone into Windows 7 Pro Sp1, it would tell her "No new pictures or videos were found on this device".

She spent six hours with Apple trying to fix it. So she called me. As it transpires, Windows was to fast for the new revision of iOS.

Workaround: turn autoplay off. Set to "Ask me every time". And click the top one (Import with Windows ...). Don't click the remember button. This give the iPhone time to catch up.

What ?!?!?! No really. "Windows is too fast???" I AM NOT PULLING YOUR LEG!!!

-T