i backed up my phone then tried to update the iOS and now it shows the support.apple.com/iphone/restore screen but iTunes cannot seem to connect and update or restore the iPhone x. i get an error message (9)

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i backed up my phone then tried to update the iOS and now it shows the support.apple.com/iphone/restore screen but iTunes cannot seem to connect and update or restore the iPhone x. i get an error message (9)

iPhone X

Posted on Mar 22, 2018 4:28 PM

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Answer 1

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Carolyn Samit

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165,615 points

Mar 22, 2018 4:29 PM in response to scm62

Hi,

Help for Error 9 > If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

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Answer 2

ChrisJ4203

Level 10

230,347 points

Mar 22, 2018 4:29 PM in response to scm62

See this for help with Error 9. If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

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i backed up my phone then tried to update the iOS and now it shows the support.apple.com/iphone/restore screen but iTunes cannot seem to connect and update or restore the iPhone x. i get an error message (9)

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