Why do I continually need to "force quit" Lightroom 6??

I use a LaCie 1TB external drive to store all my photos, along with Lightroom 6. The arrangement crashes frequently, as I'm constantly having to "force quit" Lightroom and eject the external drive, then re-boot and start over again. In addition, my MacBook Pro keeps reminding me that I didn't eject the external drive properly, which suggests that my MacBook is no longer reading the external drive. So I'm not sure if the MacBook, the LaCie external drive, or Lightroom software. I have reset the SMC numerous times and used Disk Utility to clean up any flaws, but nothing seems to help. It's driving me crazy!!! Any suggestions would be appreciated. (BTW, I'm also posting this issue on the Adobe Lightroom community forum.) Many Thanks.

DC

MacBook Pro with Retina display, OS X Mavericks (10.9.2), iMac, MacBook, PowerBook G4 (all w/ Leopard)

Posted on Mar 23, 2018 9:49 AM

Reply
4 replies

Mar 23, 2018 10:39 AM in response to Soundview

How is the external drive formatted?


download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

User uploaded file

Mar 23, 2018 4:01 PM in response to Old Toad

Thx Old Toad. I think Etrecheck is helpful, but have no idea what I'm reading in the report.

DC (Soundview)

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-23 18:42:32

Download EtreCheck from https://etrecheck.com

Runtime: 3:17

Performance: Good


Problem: Beachballing

Description:

use external drive for Lightroom. Need to force quit.


Major Issues: None


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Time Machine auto backup disabled - Time Machine auto backups are disabled.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (Retina, 13-inch, Late 2013)

MacBook Pro Model: MacBookPro11,1

1 2.6 GHz Intel Core i5 (i5-4288U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 290


Video Information:

Intel Iris - VRAM: 1536 MB

Color LCD 2560 x 1600


Drives:

disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 500.07 GB

disk1s1 - Macintosh HD (APFS) 500.07 GB 258.92 GB

disk1s2 - Preboot (APFS) [APFS Preboot] 500.07 GB 20 MB

disk1s3 - Recovery (APFS) [Recovery] 500.07 GB 510 MB

disk1s4 - VM (APFS) [APFS VM] 500.07 GB 2.15 GB


Mounted Volumes:

disk1s1 - Macintosh HD 500.07 GB (238.31 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] 500.07 GB (238.31 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en6: DJI

Interface en5: iPad

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

3 IPv6 addresses

iCloud Quota: 37.22 GB available


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About 6 hours

System Load: 1.56 (1 min ago) 1.66 (5 min ago) 1.62 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchAgents/com.sony.SonyAutoLauncher.agent.plist

Executable: /Library/Application Support/Sony Application Launcher/SonyAutoLauncher.app/Contents/MacOS/SonyAutoLauncher

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.rim.BBDaemon.plist

Executable: /Library/Application Support/BlackBerry/BBDaemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist

Executable: /Library/Application Support/BlackBerry/BBLaunchAgent.app

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist

Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

Name Version
GoPro Studio 2.5.10
Backup Engine 3 1.2.3
iWork Tour 1.0.3
Register DPE 11.6.1
ReadMe(Image Handling Library) 2.0.0.1
PhotoStitch Launcher 1.2.5.26
Adobe AIR Uninstaller 1.5.0
Microsoft Document Connection 14.7.7
GpsLogFileImporter 1.4.1.3
iMac Graphics Firmware Update 1.0
Jpeg to iPhoto 2.3.7
CANON iMAGE GATEWAY Task 1.3.0.8
Type your BlackBerry password 89
UploaderForCiG 1.1.2.9
CameraWindow 7.11.0.1
DVD Player 5.8
Microsoft Alerts Daemon 14.7.7
Image Data Converter Ver 4.2.04.17261
BBLaunchAgent
InkServer 10.9
NETserver 1.1.9
LOGINserver 1.2.0
Microsoft Error Reporting 2.2.9
Movie Uploader for YouTube 1.4.3.23
MovieBinder 1.2.1.14
Open XML for Excel 14.7.7
CIGUpload 99.99.99.99
Microsoft Word 14.7.7
PhotoStitch 3.2.5.26
Uninstall Product 5.0.65.0
Microsoft Chart Converter 14.7.7
ColorBrightnessAdjustment Task 1.0.0.17
Microsoft OneNote 15.15
DPE 11 11.6.11
QuickTime Player 7 7.6.6
Microsoft Database Utility 14.7.7
AAM Registration Notifier 7.0.0.485
PMHAnnounce 2.1.00.12151
LevelAdjustment Task 1.0.0.16
Microsoft Ship Asserts 1.1.4
Adobe Updater Adobe Updater 6.2.0.1474
CameraWindow DC 8 8.6.0.9
iDVD 7.1.2
SLLauncher 1.0
ImageBrowser EX 1.2.1.14
Microsoft Graph 14.7.7
AdobeIPCBroker 5.2.0.29
AutoAdjustment Task 1.0.0.18
Microsoft Outlook 14.7.7
MyCamera Manager 7.6.0.1
iWeb 3.0.4
AAMLauncherUtil 9.0.0.141
SonyGPSSupportTool 2.1.00.12151
Microsoft Query 12.0.0
Remote Desktop Connection 2.1.1
IndexPrint Task 1.0.0.19
Viewer 3.2.5.26
ReadMe(Movie Uploader for YouTube) 2.0.0.1
AAM Updates Notifier 9.0.0.121
HP Rules Processor 2.3.7
Equation Editor 14.2.0
quicklookd32 5.0
Microsoft Upload Center 14.7.7
MacBook EFI Firmware Update 1.4
Trimming Task 1.0.0.16
ReadMe(AutoUpdateService) 2.0.0.1
MovieFrame Task 2.8.0.4
SonyAutoLauncher 2.1.00.12151
Welcome to Leopard 8.1
Apple Hardware Test Read Me 33.84
ReadMe(ImageBrowser EX) 2.0.0.1
ReadMe(MovieEdit Task) 2.0.0.1
ReadMe(ImageBrowser) 2.0.0.1
Microsoft Office Reminders 14.7.7
Aluminum Wireless Keyboard Firmware Update 1.0
GpsDeviceSetter 1.1.1.3
ImageBrowser 6.8.0.6
Template 1.5.0
Microsoft Excel 14.7.7
PreIBXuist 1.2.1.14
Uploader for Facebook 1.0.2.20
CloseWFT 1.0
UpdateChecker 2.3.0.1
HandBrake 0.9.5 i386
Welcome to Tiger 1.0.2
Adobe Application Manager 9.0.0.141
ReadMe(PhotoStitch) 2.0.0.1
MFManager 1.2.1.14
OnePagePrint Task 1.0.0.18
ToneCurveAdjustment Task 1.0.0.16
USBserver 1.2.0
adobe_licutil 7.0.1.109
ReadMe(EOS Sample Music) 2.0.0.1
Microsoft Office Setup Assistant 14.1.0
Acrobat 1.6.65
SuperDrive Update 3.0.0
ReadMe(CameraWindow DC 8) 2.0.0.1
Adobe AIR Application Installer 1.5.0
iDVD Getting Started 1.0.2
Digital Photo Professional Batch 3.11.26
iMovie Getting Started 1.0.2
PictureStyleEditor 1.10.1
Microsoft Database Daemon 14.7.7
Digital Photo Professional 3.11.26
Solver 1.0
RedEyeCorrection Task 1.2.0.1
Setup 2.0.0.14
Microsoft Clip Gallery 14.7.7
MCU 2.2.0.10
HP Photo Creations 1.0.0.11792
HP Automation 1.1.7
remotecore 7.7.0
UniversalUninstaller 2.3.0.4
My Day 14.7.7
SendEmail Task 1.0.0.18
SyncServicesAgent 14.7.7
UniversalInstaller 2.3.0.4
MapUtility 1.5.0.5
MovieEdit Task 4.2.0.15
GarageBand 6.0.5
Adobe AIR Updater 1.5.0
SlideShowViewer 1.2.1.14
HP Scheduler 2.3.7
Office365Service 14.7.7
AdobeApplicationManager(URIHandler) 9.0.0.121
Sharpness Task 1.0.0.16
Microsoft PowerPoint 14.7.7
Microsoft Help Viewer 1.1.1
ReadMe(MapUtility) 2.0.0.1
Bluetooth Firmware Update 2.0
{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} 8.0.0.22
Microsoft Language Register 14.7.7
WMV Player 2.4.1.4
InsertText Task 1.0.0.16
RemoteSetup 3.3.9
AdobeApplicationManager 9.0.1.2
iMac EFI Firmware Update 1.3
ControlCenter 2.17.5
iPod Reset Utility 1.0.3


Kernel Extensions:

/Library/Application Support/Roxio

[Not Loaded] TDIXController.kext (1.7)

/Library/Extensions

[Not Loaded] SONYDeviceType03.kext (Sony Corporation, 1.3.0.07310 - SDK 10.7)

/System/Library/Extensions

[Not Loaded] Belcarra.USBLAN_netpart.kext (2.0.2)

[Not Loaded] Belcarra.USBLAN_usbpart.kext (2.0.2)

[Not Loaded] SLAB_USBtoUART.kext (V1.02.2)

[Not Loaded] RemoteControl.USBLAN_usbpart.kext (2.0.6)

[Not Loaded] HoRNDIS.kext (8.0 - SDK 10.6)

[Not Loaded] RIMBBUSB.kext (0.0.33)

[Not Loaded] RIMBBVSP.kext (0.0.33)

/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

[Not Loaded] Belcarra.USBLAN_netpart.kext (1.6.1)

/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

[Not Loaded] Belcarra.USBLAN_usbpart.kext (1.6.1)

/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

[Not Loaded] RemoteControl.USBLAN_usbpart.kext (1.6.1)


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 160 Apple tasks
[Running] 122 Apple tasks


System Launch Daemons:

[Not Loaded] 35 Apple tasks
[Loaded] 183 Apple tasks
[Running] 115 Apple tasks


Launch Agents:

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-03-22)
[Running] com.sony.SonyAutoLauncher.agent.plist (? a756a1bd - installed 2014-12-15)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-05-13)
[Running] com.rim.BBLaunchAgent.plist (? dcf2726d - installed 2009-09-28)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-19)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-14)
[Running] com.canon.MFManager.plist (? 8a8296d7 - installed 2013-02-06)
[Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2016-10-24)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14)
[Loaded] com.apple.aelwriter.plist (Apple, Inc. - installed 2010-12-25)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-03-22)
[Loaded] com.securemac.MacScanDaemon.plist (? 2f2f5c03 - installed 2016-02-24)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-23)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-19)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Running] com.rim.BBDaemon.plist (? 9f895e8a - installed 2009-09-28)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-10-08)


User Launch Agents:

[Loaded] com.spotify.webhelper.plist (Spotify - installed 2016-08-16)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-19)
[Other] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist (? 0 - installed )
[Other] com.apple.CSConfigDotMacCert-chapman@me.com-SharedServices.Agent.plist (? 0 - installed )


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2018-01-24)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

JavaAppletPlugin: 15.0.1 (installed 2012-07-29)

SkyCaddiePlugIn: 1.02 (installed 2010-11-06)

Google Earth Web Plug-in: 6.0 (installed 2011-05-17)

OfficeLiveBrowserPlugin: 12.3.1 (installed 2011-09-18)

SlingPlayer: Unknown (installed 2015-07-17)

net.juniper.DSSafariExtensions: Unknown (installed 2009-04-04)

Flip4Mac WMV Plugin: 2.4.1.4 (installed 2012-03-06)

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2016-04-07)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-24)

Silverlight: 5.1.41212.0 (installed 2016-03-25)

FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-13)

QuickTime Plugin: 7.7.3 (installed 2018-02-01)

Flash Player: 29.0.0.113 (installed 2018-03-13)

iPhotoPhotocast: 7.0 (installed 2010-04-02)

SharePointBrowserPlugin: 14.7.7 (installed 2017-11-14)

AdobePDFViewer: 18.011.20038 (installed 2018-02-24)

CANONiMAGEGATEWAYDL: 3.1.0.2 (installed 2009-09-09)

GarminGpsControl: 4.1.0.0 Release (installed 2013-10-09)

UploaderForCiG: 1.1.3.10 (installed 2014-07-05)


3rd Party Preference Panes:

Flash Player (installed 2018-02-23)

Flip4Mac WMV (installed 2011-11-22)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: No

Volumes being backed up:

Macintosh HD: Disk size: 500.07 GB - Disk used: 261.75 GB

Destinations:

B*******s [Local] (Last used)

Total size: 999.49 GB

Total number of backups: 17

Oldest backup: 2017-08-19 22:07:02

Last backup: 2018-03-22 09:55:50


Top Processes by CPU:

Process (count) Source % of CPU
WindowServer Apple 8
kernel_task Apple 3
com.apple.WebKit.Networking Apple 1
nsurlstoraged (2) Apple 1
sandboxd Apple 0


Top Processes by Memory:

Process (count) Source RAM usage
kernel_task Apple 885 MB
com.apple.WebKit.WebContent (3) Apple 356 MB
mds_stores Apple 185 MB
mdworker (8) Apple 160 MB
Finder Apple 149 MB


Top Processes by Network Use:

Process Source Input Output
mDNSResponder Apple 3 MB 220 KB
netbiosd Apple 112 KB 61 KB
apsd Apple 15 KB 16 KB
cloudd Apple 7 KB 2 KB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
WindowServer Apple 5
syslogd Apple 0
mds_stores Apple 0
cloudphotosd Apple 0
findmydeviced Apple 0


Virtual Memory Information:

Available RAM 3.87 GB
Free RAM 90 MB
Used RAM 4.13 GB
Cached files 3.78 GB
Swap Used 51 MB


Clean up:

~/Library/LaunchAgents/com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc5 6a8fd83a6f7ae.plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Executable not found

~*********************************************************n@m******************* ************t

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert

Executable not found


Diagnostics Information (past 7 days):

2018-03-23 12:25:44 Last Shutdown Cause: 3 - Hard shutdown (once)

2018-03-23 12:24:09 Lightroom 6.app Hang (once)

2018-03-23 12:18:27 mds_stores Crash (once)

[0x700002bbb000] disk_utils.h:485: failed assertion '(b4 & 0x80) == 0' /.Spotlight-V100/Store-V2/C0A1B1BF-04AA-438B-B9C4-2B27E45A1FB0 (apfs, t: 0x18, st: 0x1, f: 0x480d000)

[0x7000027a3000] *warn* shadow live count mis-match expected:4 got 3

Initializing


End of report

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why do I continually need to "force quit" Lightroom 6??

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.