purchased app by mistake

my child purchased the app by mistake


[Re-Titled by Host]

Posted on Mar 28, 2018 10:23 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Mar 28, 2018 10:24 AM

Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


If a reporting a problem request is unsuccessful you can also try:


Other ways to contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html

https://support.apple.com/country-selector/itunes


How to use parental controls on your child‘s iPhone, iPad, and iPod touch - https://support.apple.com/HT201304 - including what to do if you forgot the passcode (see also: https://discussions.apple.com/thread/7846481?answerId=31330560022#31330560022)

1 reply
Sort By: 
Question marked as ⚠️ Top-ranking reply

Mar 28, 2018 10:24 AM in response to عبدالمجيدfromالمدينه

Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


If a reporting a problem request is unsuccessful you can also try:


Other ways to contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html

https://support.apple.com/country-selector/itunes


How to use parental controls on your child‘s iPhone, iPad, and iPod touch - https://support.apple.com/HT201304 - including what to do if you forgot the passcode (see also: https://discussions.apple.com/thread/7846481?answerId=31330560022#31330560022)

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

purchased app by mistake

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.