My serial number is "unavailable"

A couple months ago everything on my mac was working just fine and I could pull up my serial number whenever I needed to. Then I reset my MacBook (which I assume I did wrong) and now I my serial number is unavailable and I cant use iMessage or FaceTime. Any solutions would be appreciated.

MacBook Air, macOS High Sierra (10.13.4)

Posted on Mar 30, 2018 1:37 PM

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Posted on Mar 30, 2018 1:42 PM

Apple has a reserialization tool they can use. It's proprietary software but it just takes a few minutes for them to do it.

Make a Genius Bar appointment.

Genius Bar Reservation and Apple Support Options - Apple

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My serial number is "unavailable"

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