My iPhone 7 is stuck in guided access mode. Normally I can push the home button 3 times or use touchID to exit, but neither are working.Things I've tried:Holding the power button down. Does nothingHolding power & home button down together. Does nothingUsing touchID to exit guided access mode. Does nothingTriple pressing the home button to bring up the passcode menu. Does nothing, no menu comes up.Putting my phone in Lost mode from icloud.com. Unfortunately after I put in the password to exit lost mode, guided access mode just resumes.Also tried playing a sound from iCloud. Also has no effect.I'm on an iPhone 7 running iOS 11

Force restart.See >>> If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

7 points

iPhone 7 stuck in guided access mode

My iPhone 7 is stuck in guided access mode. Normally I can push the home button 3 times or use touchID to exit, but neither are working.

Things I've tried:

Holding the power button down. Does nothing
Holding power & home button down together. Does nothing
Using touchID to exit guided access mode. Does nothing
Triple pressing the home button to bring up the passcode menu. Does nothing, no menu comes up.
Putting my phone in Lost mode from icloud.com. Unfortunately after I put in the password to exit lost mode, guided access mode just resumes.
Also tried playing a sound from iCloud. Also has no effect.

I'm on an iPhone 7 running iOS 11

iPhone 7, iOS 11.1.2

Posted on Mar 30, 2018 5:44 PM