Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 7 stuck in guided access mode

My iPhone 7 is stuck in guided access mode. Normally I can push the home button 3 times or use touchID to exit, but neither are working.


Things I've tried:

  • Holding the power button down. Does nothing
  • Holding power & home button down together. Does nothing
  • Using touchID to exit guided access mode. Does nothing
  • Triple pressing the home button to bring up the passcode menu. Does nothing, no menu comes up.
  • Putting my phone in Lost mode from icloud.com. Unfortunately after I put in the password to exit lost mode, guided access mode just resumes.
  • Also tried playing a sound from iCloud. Also has no effect.


I'm on an iPhone 7 running iOS 11

iPhone 7, iOS 11.1.2

Posted on Mar 30, 2018 5:44 PM

Reply
Question marked as Best reply

Posted on Mar 30, 2018 6:25 PM

Force restart.

User uploaded file

See >>> If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

1 reply

iPhone 7 stuck in guided access mode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.