canadian return policy

Apple - Legal - Sales Policies - Canadian Retail Sales

- Returns in Canada: "For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 15 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method."

bhlina wrote:

I purchased online in the Canadian site. I found out it is 15 days but if you call they may make an exception as they did in my case.

You’d be surprised how many people ask the same question but they might have bought an iPhone at Best Buy or some other store rather than directly through Apple. Just covering all bases in case you didn’t buy directly from Apple.

Only after we press them for more details. What you said doesn't always come out.

Where did you purchase it? Every retailer has a different policy on returns.