After updating to 11.1 many of the Facebook pages do not operate properly. Take, for example, the news feed. When I get to the bottom of the page, the newsfeed will not load additional feed information. When I click on the "More stories" area, nothing happens.
Anyone have a clue on what is going on?
I'm having issues as well with Safari 11.1 and Facebook. I am up to date with all High Sierra updates. The issues I have are as follows:
1. Sometimes sliders in windows disappear.
2. On every login, an FB window pops up asking if I'm sure I want to leave the page (see attached image).
3. FB notification windows don't stay anchored in place, i.e. if I scroll up down the notification windows scroll up and down.
I'm not using any extensions.
I have no issues with Chrome or Firefox. I have no other issues with my system.
Go step by step and test.
1. Quit and relaunch Safari holding the shift key down.
2. If Safari is slow, stops responding, quits unexpectedly, or has other issues
https://support.apple.com/en-us/HT203353
Section: Manage Extensions
https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac
3. Enable Develop menu and Empty Caches
https://support.apple.com/guide/safari-developer/develop-menu-dev39df999c1/mac
4. Remove cookies and website data.
Manage cookies and website data:
https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471 /mac
5. Sometimes third party software can cause this kind of a problem.
Please run EtreCheck and post the report here.
Download it, open Downloads folder, click on it to open and select ”Open”.
Select a problem from the “Choose a problem” popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard”, and then paste it when you reply.
Please note that I applied the Safari update to my iMac and Mac Book Pro. I also applied it to my wife's Mac Mini. The same results that I described are happening to all the machines. I tried the steps that you suggested....no change. Here is that report that you requested:
EtreCheck version: 4.1.4 (4A203)
Report generated: 2018-04-01 19:52:14
Download EtreCheck from https://etrecheck.com
Runtime: 4:47
Performance: Good
Problem: Other problem
Description:
Safari not loading Facebook website information.
Major Issues:
Anything that appears on this list needs immediate attention.
Obsolete hardware- This machine may be considered obsolete.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps crashing- There have been numerous app crashes.
Clean up- There are orphan files that could be removed.
Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.
Hardware Information:
iMac (21.5-inch, Late 2009) - Obsolete!
iMac Model: iMac10,1
1 3.06 GHz Intel Core 2 Duo (Duo) CPU: 2-core
16 GB RAMAt maximum
BANK 0/DIMM0
4 GB DDR3 1067 ok
BANK 1/DIMM0
4 GB DDR3 1067 ok
BANK 0/DIMM1
4 GB DDR3 1067 ok
BANK 1/DIMM1
4 GB DDR3 1067 ok
Video Information:
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
Drives:
disk0 - ST3500418ASQ 500.11 GB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 499.25 GB
disk0s3 - Recovery HD (HFS+) [Recovery] 650 MB
disk1 - Western Digital My Passport 07A8 1.00 TB
External USB 480 Mbit/s
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 - M*****************c (Journaled HFS+) 999.83 GB
disk2 - LaCie 4.00 TB
External FireWire
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 - E******l (Journaled HFS+) 4.00 TB
Mounted Volumes:
disk0s2 - Macintosh HD 499.25 GB (42.28 GB free)
Journaled HFS+
Mount point: /
disk1s2 - M*****************c 999.83 GB (4.55 GB free)
Journaled HFS+
Mount point: /Volumes/M*****************c
disk2s2 - E******l 4.00 TB (3.16 TB free)
Journaled HFS+
Mount point: /Volumes/E******l
Network:
Interface en0: Ethernet 2
One IPv4 address
3 IPv6 addresses
Interface Bluetooth-Modem: Bluetooth DUN
Interface en3: iPhone
Interface fw0: FireWire
Interface en1: AirPort
802.11 a/b/g/n
Interface en2: Bluetooth PAN
iCloud Quota: 170.91 GB available
System Software:
macOS High Sierra 10.13.4 (17E199)
Time since boot: About a day
System Load: 4.66 (1 min ago) 3.25 (5 min ago) 2.88 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.flipvideo.FlipShareServer.launchd.plist
Executable: /Library/Application Support/Flip Video/FlipShareServer.app/Contents/MacOS/FlipShareServer -exec
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.flipvideo.FlipShare.AutoRun.plist
Executable: /Library/Application Support/Flip Video/FlipShareAutoRun.app/Contents/MacOS/FlipShareAutoRun
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist
Executable: /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/MacOS/SyncServicesAgent
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.lacie.LaCieDesktopManagerAgent.plist
Executable: /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LDM --args -daemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.lacie.LaCieDesktopManagerDaemon.plist
Executable: /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LaCieDesktopManagerDaemon
Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/System/Library/Extensions
[Not Loaded] Belcarra.USBLAN_netpart.kext (2.0.2)
[Not Loaded] Belcarra.USBLAN_usbpart.kext (2.0.2)
[Loaded] LaCieScsiType00.kext (1.9.1 - SDK 10.5)
[Not Loaded] RemoteControl.USBLAN_usbpart.kext (2.0.6)
/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
[Not Loaded] Belcarra.USBLAN_netpart.kext (1.6.1)
/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
[Not Loaded] Belcarra.USBLAN_usbpart.kext (1.6.1)
/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
[Not Loaded] RemoteControl.USBLAN_usbpart.kext (1.6.1)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 166 Apple tasks |
| [Running] | 118 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 34 Apple tasks |
| [Loaded] | 185 Apple tasks |
| [Running] | 117 Apple tasks |
Launch Agents:
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-03-20) |
| [Not Loaded] | com.teamviewer.teamviewer_desktop.plist (? 96c13d63 - installed 2012-06-15) |
| [Not Loaded] | com.teamviewer.teamviewer.plist (? 61cccd6f - installed 2012-06-15) |
| [Running] | com.flipvideo.FlipShare.AutoRun.plist (? d8faaaae - installed 2011-05-06) |
| [Running] | com.lacie.LaCieDesktopManagerAgent.plist (? 1d7977d3 - installed 2018-03-31) |
| [Loaded] | com.intego.backupassistant.agent.plist (? f2f62dfd - installed 2014-08-29) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? ae0f6103 - installed 2017-12-19) |
Launch Daemons:
| [Loaded] | com.apple.aelwriter.plist (Apple, Inc. - installed 2015-02-09) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-03-20) |
| [Running] | com.flipvideo.FlipShareServer.launchd.plist (? 4e51f0df - installed 2011-04-20) |
| [Loaded] | com.apple.qmaster.qmasterd.plist (Apple, Inc. - installed 2010-08-25) |
| [Not Loaded] | com.teamviewer.teamviewer_service.plist (? cb48020f - installed 2012-06-15) |
| [Loaded] | com.lacie.LaCieDesktopManagerDaemon.plist (? f806c6ee - installed 2017-10-24) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-23) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-19) |
| [Running] | com.fitbit.galileod.plist (Fitbit, Inc. - installed 2018-02-07) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-29) |
| [Running] | com.intego.BackupAssistant.daemon.plist (? f4eb85c2 - installed 2014-08-29) |
| [Running] | com.regularrateandrhythm.rowmotehelperaide.plist (Evan Schoenberg, M.D. - installed 2015-01-19) |
User Launch Agents:
| [Running] | com.spotify.webhelper.plist (Spotify - installed 2017-12-05) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) |
| [Loaded] | com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2018-03-05) |
| [Loaded] | com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-10-09) |
| [Loaded] | com.nchsoftware.disketch.schedule.LikeSurvey.plist (? 0 - installed ) |
| [Running] | com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 0 - installed 2017-09-05) |
| [Running] | com.apple.SafariBookmarksSyncer.plist (? 0 - installed ) |
| [Loaded] | com.facebook.videochat.tc_banyai.plist (Apple, Inc. - installed 2018-03-29) |
User Login Items:
Dropbox Application (Dropbox, Inc.
(/Applications/Dropbox.app)
Rowmote Helper Application (Evan Schoenberg, M.D.
(/Applications/Rowmote Helper.app)
iTunesHelper Application (Apple, Inc. - installed 2018-03-29)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2018-03-20)
(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
Google Chrome Application (Google, Inc.
(/Applications/Google Chrome.app)
Dashlane Application (Mac App Store
(/Applications/Dashlane.app)
Flux Application
(~/Applications/Flux.app)
DashlaneAutoStartHelper SMLoginItem (Mac App Store - installed 2018-03-26)
(/Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAutoStartHelper. app)
Day One Helper SMLoginItem (Mac App Store - installed 2018-03-08)
(/Applications/Day One.app/Contents/Library/LoginItems/Day One Helper.app)
P72E3GC48.com.dashlane.DashlaneAgent SMLoginItem (Mac App Store - installed 2018-03-26)
(/Applications/Dashlane.app/Contents/Library/LoginItems/P72E3GC48.com.dashlane.D ashlaneAgent.app)
Internet Plug-ins:
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-20)
Google Earth Web Plug-in: 6.0 (installed 2011-05-17)
OfficeLiveBrowserPlugin: 12.2.7 (installed 2010-10-14)
Flip4Mac WMV Plugin: 2.4.4.2 (installed 2012-07-01)
PandoWebInst: 1.0 (installed 2009-05-13)
RealPlayer Plugin: Unknown (installed 2010-01-15)
Silverlight: 5.1.50901.0 (installed 2018-03-30)
FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-14)
QuickTime Plugin: 7.7.3 (installed 2018-03-27)
Flash Player: 29.0.0.113 (installed 2018-03-14)
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)
iPhotoPhotocast: 7.0 (installed 2011-10-12)
SharePointBrowserPlugin: 14.7.7 (installed 2017-10-06)
WidevineMediaTransformer: Unknown (installed 2011-06-21)
JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-03-28)
User Internet Plug-ins:
Move_Media_Player: npmnqmp 071706000001 (installed 2010-01-29)
FreeConferenceCallPlugin: 1.2.3 (installed 2016-03-10)
npNASAEyes: NASAEyes_x86_64 1.0.0.0 (installed 2014-12-30)
Audio Plug-ins:
DVCPROHDAudio: 1.3.2 (installed 2014-04-21)
Safari Extensions:
| Dashlane.safariextz - Dashlane Inc. - http://www.dashlane.com(installed 2018-03-26) |
| Day One Quick Entry.safariextz - Bloom Built - http://dayoneapp.com/(installed 2018-01-28) |
| Pin It Button.safariextz - Pinterest, Inc. - http://www.pinterest.com/(installed 2015-10-05) |
3rd Party Preference Panes:
Flash Player (installed 2018-02-23)
Flip4Mac WMV (installed 2012-05-15)
FUSE for OS X (OSXFUSE) (installed 2014-05-06)
Java (installed 2018-02-23)
Media Booster (installed 2009-05-13)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB - Disk used: 456.97 GB
Destinations:
M*****************c [Local] (Last used)
Total size: 999.83 GB
Total number of backups: 121
Oldest backup: 2016-05-06 10:15:08
Last backup: 2018-04-01 19:11:16
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| sandboxd | Apple | 13 |
| mds | Apple | 7 |
| WindowServer | Apple | 6 |
| mdworker (9) | Apple | 4 |
| kernel_task | Apple | 3 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| kernel_task | Apple | 1.16 GB |
| Safari | Apple | 939 MB |
| softwareupdated | Apple | 686 MB |
| com.apple.WebKit.WebContent (2) | Apple | 388 MB |
| DashlanePluginMASService | Mac App Store | 243 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| mDNSResponder | Apple | 17 MB | 551 KB |
| Dropbox | Dropbox, Inc. | 1 MB | 1000 KB |
| Apple | 535 KB | 89 KB | |
| apsd | Apple | 67 KB | 53 KB |
| netbiosd | Apple | 39 KB | 22 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| Safari | Apple | 1 |
| com.apple.WebKit.WebContent (2) | Apple | 1 |
| launchd | Apple | 1 |
| Fitbit Connect Menubar Helper | Fitbit, Inc. | 1 |
| launchservicesd | Apple | 0 |
Virtual Memory Information:
| Available RAM | 9.02 GB |
| Free RAM | 49 MB |
| Used RAM | 6.98 GB |
| Cached files | 8.98 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Day One | 2.5.11 | 2018-03-08 |
| Microsoft Silverlight Internet Browser Plugin | 5.1.50901.0 | 2018-03-30 |
| Blackmagic DaVinci Resolve | 14.3 | 2018-03-30 |
Clean up:
~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist
/Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSync Client
Executable not found
~/Library/LaunchAgents/com.nchsoftware.disketch.schedule.LikeSurvey.plist
/Applications/Disketch.app/Contents/MacOS/Disketch
Executable not found
Diagnostics Information (past 7 days):
2018-04-01 19:48:22 qmasterd Crash (20 times)
dyld: launch, loading dependent libraries |
2018-03-30 22:57:42 installd CPU (once)
2018-03-30 04:10:51 VTEncoderXPCService CPU (once)
2018-03-29 21:19:54 quicklookd.app Crash (once)
quicklookd seems struck trying to quit, crashing abort() called |
End of report
I would uninstall Intego. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.
The above steps did not fix the problem.
Somewhere I saw where Dashlane was believed to be the problem and that a request was sent to them by whoever it was that suggested it to be the problem. However, I have two Facebook sites including my own, and our high school class site. The high school class site works fine, even with Dashlane enabled. My personal site does not, whether Dashlane is enabled or disabled. No difference!
So far, I've learned that I have at least one new problem. That is that the "home" page only shows the most recent two posts. There is a "See More" button at the bottom, but it does not do anything! I am hearing that other problems have been created as well, but I've not yet experienced them.
Firefox works just fine. Disabling Dashlane is not the answer. Something happened in Safari and how it interacts with Facebook!!
This all started with the Mac OSX upgrade to 10.13.4, a couple of days ago.
HELP!!!!!
Unfortunately I cannot edit or delete my post, immediately above. But I did not sufficiently disable Dashlane, and thought I had disabled it. When I went to the Preferences and the Extensions, and turned it off like dominic23 wery well described and suggested, it DID work. Thank you, dominic23!!! It is interesting that Facebook functioned correctly on our high school class Facebook page, though, even with the Dashlane extension enabled. I'm not going to question why, however, but will just be glad it worked.
Daniel (Dashlane Customer Support)
Apr 8, 2:41 PM CEST
Hello there,
Thank you for writing back to us. We are sad to hear that the steps did not work. In this case, I will be escalating your concern to a higher level of support to assist you with the problem.
Please wait for the email that you will receive from them.
I appreciate your patience about this issue, rest assured that we will do our best to meet your expectations.
Still, have a wonderful day.
Best regards,
Daniel
Dashlane Customer Support
Eloïse (Dashlane Customer Support)
Apr 10, 3:29 PM CEST
Hello,
I am Eloise from Dashlane's third level of support.
Thank you so much for reporting this!
This problem has been identified and we are currently working on it. It will be fixed as soon as possible.
Let me know if you need anything else.
Have a great day.
Kind regards,
Eloïse
Dashlane Customer Support
Do you have the Dashlane password manager?
You will have this problem if you have the Dashlane extension installed in Safari.
Click on "Safari" then "preferences" and uncheck the Dashlane box. No restart of Safari is necessary.
Facebook should work fine now.
Thank you to both Daniel and Eloise. I am glad that Dashlane is working on the problem. Like I said in my second post, just a couple up from this one, disabling Dashlane "fixed" the problem, but it will be good to have the password manager back in operation when it is fixed. Cheers!
Eloïse (Dashlane Customer Support)
Apr 24, 9:38 AM CEST
Hello,
Thank you for your patience about this issue.
Our team is still actively working on a fix, but unfortunately, it is taking more time than we initially thought. I have updated the rest of the team about your request to make sure that we increase priority on this problem and fix it as quickly as possible.
In the meantime, please feel free to tell me if anything changes, or if you have any other questions.
Thank you for your understanding.
I wish you a great day!
Kind regards,
Eloïse
Dashlane Customer Support
Eloïse (Dashlane Customer Support)
Apr 24, 9:38 AM CEST
Hello,
Thank you for your patience about this issue.
Our team is still actively working on a fix, but unfortunately, it is taking more time than we initially thought. I have updated the rest of the team about your request to make sure that we increase priority on this problem and fix it as quickly as possible.
In the meantime, please feel free to tell me if anything changes, or if you have any other questions.
Thank you for your understanding.
I wish you a great day!
Kind regards,
Eloïse
Dashlane Customer Support
This is a Dashlane issue for me. Like many, I tried all of the steps with clearing cache and history and restarting the computer. Nothing worked. I disable the dashlane extension and facebook is working just fine for me now.
I miss having Dashlane on Safari, but I hate how Firefox overheats my 2015 MBA all of the time.
I disabled Dashlane app/extension and now its working fine. So if you have Dashlane installed you may want to turn it off while you are on FB. I am sorry I bought that app now, I honestly don't like the way it works. Safari password is better and less confusing to me.
DT
Safari 11.1 and Facebook
