Skip navigation
This discussion is archived

deleted messages reappear in Inbox

1690 Views 6 Replies Latest reply: Mar 4, 2007 8:53 PM by surfmonk RSS
asfuller Calculating status...
Currently Being Moderated
Jan 28, 2007 3:51 PM
Deleted messages return to my inbox every few months, usually after Mail app won't quit and I have to force quit. When this happens, I run the rebuild mailbox command within the app.

It's been awhile since this happened, but it's happened again, and after rebuilding the mailbox, deleted messages continue to reappear in my inbox.

I've search in this discussion, and tried steps recommended in similar threads. So far I have: backed up the home>Library>Mail and rebuilt the mailbox. I've tried the Apple article about deleting old 10.3 mail files in the mboxes. And I've tried deleting messages in Mail app, quiting Mail app, and moving all .emix files in Deleted Messages.mbox to the desktop trash. Afte this last process, I can't empty the desktop trash, so I ran Onyx to force emptying trash. Then restarted.

Deleted messages have returned to my Inbox.

What the **** can I do next?!
G4, Mac OS X (10.4.3)
  • Allan Sampson Level 10 Level 10 (122,145 points)
    Currently Being Moderated
    Jan 28, 2007 3:56 PM (in response to asfuller)
    With the Mail.app quit and using the Finder go to Home > Library > Mail. Copy the Mail folder and place the copy on the Desktop for backup purposes.

    Using the Finder, go to Home > Library > Mail > Envelope Index.

    Move the Envelope Index file to the Desktop.

    Launch Mail and you will be prompted to import all mailboxes. Select OK and allow this import process to complete. This isn't actually importing anything but replacing the Envelope Index file and re-indexing all mailboxes/messages.
     PowerBook G4 17-inch/1.67GHz/1GB RAM, Mac OS X (10.4.8), 7200rpm-100GB HD, iPod w/Video
  • David Gimeno Gost Level 7 Level 7 (20,770 points)
    Currently Being Moderated
    Jan 28, 2007 4:12 PM (in response to asfuller)
    Verify/repair the startup disk (not just permissions), as described here:

    The Repair functions of Disk Utility: what's it all about?

    You may be able to get rid of those messages in Mail doing Edit > Cut (⌘X) (for best results do it with one message or just a few at a time), but you may need to remove them from the server first. Does this account allow web access?

    You may find the Account Info window useful to solve this problem -- choose Get Info (⌘I) from the Action menu (gear icon) located below the mailboxes list in the main Mail window.
    iMac G5 17" (iSight), Mac OS X (10.4.8)
  • David Gimeno Gost Level 7 Level 7 (20,770 points)
    Currently Being Moderated
    Jan 30, 2007 1:40 AM (in response to asfuller)
    > Cutting the messages seems to disappear them for now...
    but I don't trust where they are going.


    What do you mean? They don’t go anywhere (well, they go to a temporary storage area so that you can paste them). That’s precisely why it works.

    I want to understand why the delete button doesn't function as it should.


    Probably because there is something wrong with the messages themselves that prevents Mail from being able to handle them properly in general and from moving them to any other mailbox in particular. If Edit > Cut didn’t work (and sometimes it doesn’t), you’d have to manually get rid of the associated *.emlx files and re-create the index afterwards.
    iMac G5 17" (iSight), Mac OS X (10.4.8)
  • Mcduff Level 1 Level 1 (25 points)
    Currently Being Moderated
    Jan 31, 2007 6:21 PM (in response to Allan Sampson)
    We just had the same thing happen today at my office. Only this time all emails from back in July 2006 through this month came back into the in box. This time over 50,000 emails. Mail.app will not let us delete anything manually, and mail seems to be not responding. I decided to give it an over night to work itself out (as sometimes it does) and if not, I think I will try your method first thing in the morning!

    I have already reset permission and tried to rebuild the mail etc... Restarted with the shift key down, logged in and restarted again to clear the cache.

    I did go into the mail folders in the library and removed all the old .emlx files that were in the trash. (physically, and those are now empty) But the old mail still shows up in the program. Hopefully the method you described by moving folders will work! I'll let you know.
    Mac Mini, Mac OS X (10.4.8)
  • surfmonk Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 4, 2007 8:53 PM (in response to David Gimeno Gost)
    Edit > Cut (⌘X) worked for me. Deleted persistent msgs. permanently.
    Thanks for the tip
    Apple IIe enhanced and ..., Mac OS 8.6 or Earlier

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.