iMac restarts after high Sierra 10.13.4 update

Hi all.

I updated to the latest High Sierra 10.13.4 and after that, when my iMac is in sleep, from time to time restarts: I hear the bong sound and I find the Mac with the login screen.

I also tried to reinstall from scratch the OS, but I noticed again the same problem.

Before the update everything was working fine.

Did anybody experience the same problem? Any solution?

BR

Francesco

iMac, macOS High Sierra (10.13.4), Retina Late 2015

Posted on Apr 2, 2018 12:35 AM

Reply
7 replies

Apr 3, 2018 6:23 AM in response to iceman314

My iMac restarts too while in sleep after updating to 10.13.4. I'm also greeted with the login screen which has an orange check beside my username, and the iMac freezes right after entering password and hitting return.

I have a 2017 iMac so the booting sound is off by default, and I wasn't so sure what happened until I saw this.

I tried resetting SMC and NVRAM, but still the same.

Apr 5, 2018 12:41 AM in response to iceman314

Same problem here on MacBook Pro Retina 13 Early 2015, after some time the MBP goes to sleep and then it restart with this errors:


Anonymous UUID: 8CB8E4F0-F02A-FFCF-CA35-99A2A080ABBD



Thu Apr 5 07:41:47 2018



*** Panic Report ***

panic(cpu 1 caller 0xffffff801ad88c2d): Kernel trap at 0xffffff801ad7ed00, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000038, CR3: 0x000000023a442156, CR4: 0x00000000003627e0

RAX: 0x0000000000000037, RBX: 0xffffff802eb73810, RCX: 0x0100000100000000, RDX: 0x0000000100000000

RSP: 0xffffff802eb735e0, RBP: 0xffffff802eb735e0, RSI: 0xffffff802eb73280, RDI: 0x0000000000000038

R8: 0x00000020214c9d1e, R9: 0xffffff81d809f750, R10: 0x0000020000011000, R11: 0x0000000000000000

R12: 0xffffff81ba187000, R13: 0xffffff80644e4ac0, R14: 0x0000000000000038, R15: 0x00000000001ddcb6

RFL: 0x0000000000010246, RIP: 0xffffff801ad7ed00, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000038, Error code: 0x0000000000000000, Fault CPU: 0x1, PL: 0, VF: 0



Backtrace (CPU 1), Frame : Return Address

0xffffff802eb73090 : 0xffffff801ac6e166

0xffffff802eb730e0 : 0xffffff801ad96714

0xffffff802eb73120 : 0xffffff801ad88a00

0xffffff802eb731a0 : 0xffffff801ac20180

0xffffff802eb731c0 : 0xffffff801ac6dbdc

0xffffff802eb732f0 : 0xffffff801ac6d99c

0xffffff802eb73350 : 0xffffff801ad88c2d

0xffffff802eb734d0 : 0xffffff801ac20180

0xffffff802eb734f0 : 0xffffff801ad7ed00

0xffffff802eb735e0 : 0xffffff7f9c40ee5e

0xffffff802eb73680 : 0xffffff801aecb6a3

0xffffff802eb736f0 : 0xffffff801ae7bf02

0xffffff802eb73cd0 : 0xffffff801ae7e44e

0xffffff802eb73ee0 : 0xffffff801ae7e350

0xffffff802eb73f40 : 0xffffff801b204418

0xffffff802eb73fa0 : 0xffffff801ac20966

Kernel Extensions in backtrace:

com.apple.filesystems.apfs(748.51)[4E26C92D-330B-33A8-8DA7-C1498DD86AB7]@0xffff ff7f9c3df000->0xffffff7f9c4c4fff

dependency: com.apple.kec.corecrypto(1.0)[CA65BD09-4559-3507-A72B-733ED9110DF1]@0xffffff7f9 be84000

dependency: com.apple.driver.AppleEffaceableStorage(1.0)[6B49B846-2852-3D7C-BD45-E70DC2684A 8E]@0xffffff7f9c31e000

dependency: com.apple.iokit.IOStorageFamily(2.1)[F27A8A2A-6662-3608-83BD-415037509E01]@0xff ffff7f9b982000



BSD process name corresponding to current thread: backupd



Mac OS version:

17E199



Kernel version:

Darwin Kernel Version 17.5.0: Mon Mar 5 22:24:32 PST 2018; root:xnu-4570.51.1~1/RELEASE_X86_64

Kernel UUID: 1B55340B-0B14-3026-8A47-1E139DB63DA3

Kernel slide: 0x000000001aa00000

Kernel text base: 0xffffff801ac00000

__HIB text base: 0xffffff801ab00000

System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)



System uptime in nanoseconds: 3210933718780

last loaded kext at 1389661385269: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f9e491000, size 32768)

last unloaded kext at 1583583302370: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f9e491000, size 32768)

loaded kexts:

com.sophos.kext.oas 9.7.4

com.sophos.nke.swi 9.7.4

com.cisco.kext.acsock 4.5.0

org.virtualbox.kext.VBoxNetAdp 5.2.8

org.virtualbox.kext.VBoxNetFlt 5.2.8

org.virtualbox.kext.VBoxUSB 5.2.8

org.virtualbox.kext.VBoxDrv 5.2.8

com.paragon-software.filesystems.ntfs 70.1.15

com.IDrive.RemotePCSound 1.0.0d1

com.Apowersoft.driver.AudioDevice 1.6.7

com.logmein.driver.LogMeInSoundDriver 4.1.84f17

at.obdev.nke.LittleSnitch 5124

com.apple.filesystems.afpfs 11.1

com.apple.nke.asp-tcp 8.0.2

com.apple.filesystems.smbfs 3.2.2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AGPM 110.23.33

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.driver.AppleHDA 281.51

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleGraphicsDevicePolicy 3.18.48

com.apple.AGDCPluginDisplayMetrics 3.18.48

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleBacklight 170.12.6

com.apple.iokit.IOBluetoothSerialManager 6.0.5f3

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelBDWGraphics 10.3.2

com.apple.driver.eficheck 1

com.apple.driver.AppleMCCSControl 1.5.4

com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.5f3

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.3.2

com.apple.driver.AppleUSBCardReader 439.50.6

com.apple.filesystems.hfs.kext 407.50.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.filesystems.apfs 748.51.0

com.apple.driver.AppleAHCIPort 329.50.2

com.apple.driver.AppleTopCaseHIDEventDriver 133

com.apple.driver.AirPort.BrcmNIC 1240.29.1a7

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.security.SecureRemotePassword 1.0

com.apple.iokit.IOUSBUserClient 900.4.1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 281.51

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleGraphicsControl 3.18.48

com.apple.iokit.IOAVBFamily 675.6

com.apple.plugin.IOgPTPPlugin 675.12

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.AppleGPUWrangler 3.18.48

com.apple.iokit.IONDRVSupport 519.15

com.apple.driver.AppleHDAController 281.51

com.apple.iokit.IOHDAFamily 281.51

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.5f3

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.5f3

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.5f3

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.AppleGraphicsDeviceControl 3.18.48

com.apple.iokit.IOAcceleratorFamily2 378.18.1

com.apple.iokit.IOGraphicsFamily 519.15

com.apple.iokit.IOSurface 211.12

com.apple.driver.usb.networking 5.0.0

com.apple.filesystems.hfs.encodings.kext 1

com.apple.iokit.IOAHCIBlockStorage 301.40.2

com.apple.driver.AppleThunderboltDPInAdapter 5.5.3

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.AppleActuatorDriver 1404.4

com.apple.driver.AppleHIDKeyboard 205

com.apple.driver.AppleHSBluetoothDriver 133

com.apple.driver.IOBluetoothHIDDriver 6.0.5f3

com.apple.iokit.IOBluetoothFamily 6.0.5f3

com.apple.driver.AppleMultitouchDriver 1404.4

com.apple.driver.AppleInputDeviceSupport 1404.3

com.apple.driver.AppleHSSPIHIDDriver 53

com.apple.driver.AppleThunderboltNHI 4.7.2

com.apple.iokit.IOThunderboltFamily 6.7.8

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleHSSPISupport 53

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 480.50.10

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.50.6

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.50.3

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 675.12

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1



EOF



System Profile:

Network Service: Wi-Fi, AirPort, en0

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

Boot Volume File System Type: apfs

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

Serial ATA Device: APPLE SSD SM0512G, 500,28 GB

Model: MacBookPro12,1, BootROM MBP121.0175.B00, 2 processors, Intel Core i7, 3,1 GHz, 16 GB, SMC 2.28f7

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.77.37.29.1a7)

Bluetooth: Version 6.0.5f3, 3 services, 27 devices, 1 incoming serial ports

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMac restarts after high Sierra 10.13.4 update

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