iTunes 12.7.4 update catastrophe please help

iPhone 8 Plus

iMac (Retina 5K, 27 inch late 2015)

3.3 GHz Intel Core i5

8GB 1867 MHz DDR3

AMD Radeon R9 M395 2048MB

I was not aware that a backup of iTunes had to be made before doing this upragde, that would have helped immensely

My library was perfect before I did this, my library is on a 4TB thunderbolt hard drive, and I had synced an iPod, and two phones before hand. Upon completion the library looks nothing like I left it before, my songs seem to be missing, or at least the majority of them have a cloud symbol next to them, there are podcasts in the main library, everything is disorganised, it is pandemonium, to the point that I am afraid to connect my devices, in fear I would loose songs.

I did have a backup from March 9th of this year that I restored from, but even then that is over 20 days+ I potentially can never get back

Almost ruined an America road trip holiday I have been planning with my dad

I have access to Senuti, Waltr and iMazing to name a few, is it possible to fix/rebuild/repopulate from any of my devices, back to what it was

Posted on Apr 2, 2018 4:59 AM

Top-ranking reply

turingtest2

Level 10

278,263 points

Posted on Apr 2, 2018 8:27 AM

As given, see Empty/corrupt iTunes library after upgrade/crash. iTunes 12.7.4.76 has made some changes to the iTunes database. Whenever this happens the first run of iTunes after the update will make a backup copy of the iTunes database in the Previous iTunes Libraries folder, and use that to build an updated version. If that process gets disturbed for some reason you get the symptoms you see. Rename the current database, put a copy of the older library back in place, rename it as iTunes Library.itl, and iTunes should get it right on the next attempt.

tt2

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iTunes 12.7.4 update catastrophe please help

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