Homepod randomly pauses songs

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Homepod randomly pauses songs

I just got a homepod yesterday and immediately update it to the latest iOS 11.3. While I’m loving the sound quality, the homepod seems to randomly pause in the middle of a song without me asking it to. This happens when I ask it to play from a playlist (have not yet happen with radio), and can be as frequently as every other song. I don’t think there’s any issue with my internet connection as I’ve not have the same issues while playing Apple Music over the Apple TV. I wonder if anyone has the same problem and know how to solve this? Thanks.

Posted on Apr 3, 2018 11:02 AM

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Answer 1

Apr 8, 2018 3:49 AM in response to pdforta88

Hi,

on the 'Airplay' volume issue try this. If you are using iTunes on your Mac look for the Airplay icon ( top left ), click on it and you should see Computer & HomePod with a 'tick box' next to them, make sure that the Tickbox next to computer is ticked as well as HomePod. That seems to do the trick regarding sound ( well it does for me ).

Hope this helps

Steve

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Answer 2

pdforta88 Author

Level 1

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Apr 4, 2018 7:25 AM in response to golf king

That's interesting cause in my case AirPlay (via iPhone or Apple TV) works without any pauses. It only happens when I ask Siri directly on the HomePod to play songs from a playlist (shuffled or not). I tried resetting the HomePod and my router, but it doesn't help. My only issue with AirPlay is that the volume is much lower than direct streaming, i.e. I have to play music at 70% via AirPlay to get the same volume as 50% when asking Siri on the HomePod directly.

I have been in touch with Apple Care advisors who have submitted my issues to their engineers, and hopefully I will get a call back in a few days on how to fix this.

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Answer 3

Apr 4, 2018 2:50 AM in response to pdforta88

Hi,

glad to hear I'm not the only one. I play my own music via iTunes through 'Airplay' and nearly every time the music suddenly 'pauses' be it only for a second or 2, however the music time bar ( on iTunes ) is still moving, then the HomePod kicks in again be that i miss the couple of seconds of music sound ? It's really annoying, also something else here happens, if I want to watch a video ( movie ) on my Mac using HomePod as the speaker there is a laps between the sound from the movie and when it comes out of the HomePod ( Lip sync is perhaps the best way to describe this - its out , you know the look, 'lips move [no sound ] then the sound comes out a split second behind ).

I have no idea why this is and again its annoying.

So anyone any ideas as to why all of this is happening ??

Steve

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Answer 4

Apr 4, 2018 7:30 AM in response to pdforta88

Yes, I have exactly the same issue. It randomly pauses in the middle of songs -- the songs are from a playlist on my MacBookPro, via AirPlay.

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Homepod randomly pauses songs

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