Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
I would recommend that you first try to recover the password as described in If you forgot your Apple ID password - Apple Support
and then if you want to change the email that she uses as her Apple ID, see: Change your Apple ID - Apple Support
You cannot simply reset the phone as it is activation locked to the Apple ID that she is currently using. See: Find My iPhone Activation Lock - Apple Support
I would recommend that you first try to recover the password as described in If you forgot your Apple ID password - Apple Support
and then if you want to change the email that she uses as her Apple ID, see: Change your Apple ID - Apple Support
You cannot simply reset the phone as it is activation locked to the Apple ID that she is currently using. See: Find My iPhone Activation Lock - Apple Support
Setting up new Apple ID
