Problem with High Sierra 10.13.4

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.

Be sure to backup your files before proceeding if possible.

1. Shutdown the computer, wait 30 seconds, restart the computer.
2. Disconnect all third-party peripherals.
3. Resetting your Mac’s PRAM and NVRAM
4. Reset the System Management Controller (SMC)
5. Reset your Startup Disk and Sound preferences.
6. Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally.
7. Use Apple Hardware Test to see if there is any hardware malfunction.
8. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
9. Repair permissions on the Home folder: Resolve issues caused by changing the permissions of items in your home folder.
10. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
11. Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.4 Combo Update as needed.
12. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
13. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:

1. Select Disk Utility from the Utility Menu and click on Continue button.
2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
5. Click on the Apply button, then wait for the Done button to activate and click on it.
6. Quit Disk Utility and return to the Utility Menu.
7. Select Reinstall OS X and click on the Continue button.

If none of the above helps then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

If the slowness only happens on websites then try these possible solutions for Safari:

Turn off Safari extensions in Safari > Preferences > Extensions > un-checkmark all extensions.

Empty Caches. You can either choose Safari menu > Clear History Or, if you do not want to remove History go to Safari menu > Preferences > Advanced and check the “Show Develop Menu” in Menubar. Then, on that menu > “Empty Caches”.

See these Apple Support Topics for detailed advice:

If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

If Safari doesn't load a page or webpage items are missing - Apple Support

Safari for Mac: If Safari can’t open a website

Etrecheck is reporting kernel panics. This could be due to hardware problems.

Boot up holding the "D" key and run Apple Diagnostics and see what it reports.

How to use Apple Diagnostics on your Mac - Apple Support

bigdog51421 wrote:

I don't want to hijack the post

But you just did. Please create you own topic, you'll get more attention that way and won't cause cross-currents here.

For starters uninstall Clean My Mac and Clean Agent as per the developer's instructions. No Anti-Virus software or so-called “cleaning” apps are needed or recommended for Mac OS. They can conflict with Mac's own built-in security. At best they will slow your Mac by using unnecessary resources and at worst will bork your entire system.

After that run another Etrecheck report and post it in your newly created topic.

I also just updated and everything is slow. I could not connect to a zoom meeting today!

I don't understand why I would need to reset and repair disk after an apple update.

Adding a third party software seems radical too. I really need to get things back to normal. I have not had problems with updates before which - are intended to improve functioning. Please help apple support.

hkhurst wrote:

I don't understand why I would need to reset and repair disk after an apple update.

Adding a third party software seems radical too.

Usually, the reason you'd have to repair disk after an update is because you didn't repair it before the update.

EtreCheck, is a very lightweight diagnostic tool that's useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-05-11 23:31:01

Download EtreCheck from https://etrecheck.com

Runtime: 3:32

Performance: Good

Problem: Computer is restarting

Description:

since OS 10.13.4 update, macbook runs slow, beachballs & keeps restarting while using Safari. My 1password restarts & is open to my root directory log-in

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup- Time Machine backup not found.

Kernel panics- This system has experienced kernel panics. This could be a sign of hardware failure.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

High battery cycle count- Your battery may be losing capacity.

Small backup drive- Time Machine backup drive is too small.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook (Retina, 12-inch, Early 2016)

MacBook Model: MacBook9,1

1 1.3 GHz Intel Core m7 (m7-6Y75) CPU: 2-core

8 GB RAMNot upgradeable

BANK 0/DIMM0 - 4 GB LPDDR3 1867 ok

BANK 1/DIMM0 - 4 GB LPDDR3 1867 ok

Battery: Health = Normal - Cycle count = 864

Video Information:

Intel HD Graphics 515 - VRAM: 1536 MB

Color LCD

Drives:

disk0 - APPLE SSD AP0512J 500.28 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x2 NVM Express

disk0s1 - EFI () [EFI] 315 MB

disk0s2 () 499.96 GB

disk1s1 - Macintosh HD (APFS) 499.96 GB (132.45 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 499.96 GB (21 MB used)

disk1s3 - Recovery (APFS) [Recovery] 499.96 GB (518 MB used)

disk1s4 - VM (APFS) [APFS VM] 499.96 GB (2.15 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD 499.96 GB (364.67 GB free)

APFS

Mount point: /

disk1s4 - VM [APFS VM] 499.96 GB (364.67 GB free)

APFS

Mount point: /private/var/vm

Network:

Interface lpss-serial2: LPSS Serial Adapter (2)

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en1: Bluetooth PAN

iCloud Quota: 92.67 GB available

iCloud Status: one pending file

System Software:

macOS High Sierra 10.13.4 (17E202)

Time since boot: About 9 days

System Load: 1.85 (1 min ago) 1.72 (5 min ago) 3.18 (15 min ago)

Security:

32-bit Applications:

8 32-bit apps

System Launch Agents:

System Launch Daemons:

User Login Items:

1Password 6 Application (AgileBits Inc.

(/Applications/1Password 6.app)

iTunesHelper Application (Apple - installed 2017-11-27)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

1Password mini SMLoginItem (AgileBits Inc. - installed 2018-03-22)

(/Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper. app)

Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-04-07)

Safari Extensions:

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Top Processes by Energy Use:

Virtual Memory Information:

Diagnostics Information (past 7 days):

2018-04-23 02:25:30 Kernel Panic (2 times)

End of report

I don't want to hijack the post...but I'm having some of the same issues. My computer boots slow and shuts down slow...and Safari beachballs often so I must force close and restart. I don't think this should be happening on a 2016 15" MBP. I did an EtreCheck report and it's listed below...

EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-02 18:44:53

Download EtreCheck from https://etrecheck.com

Runtime: 3:59

Performance: Good

Problem: Other problem

Description:

Computer is booting and shutting down slow. Safari beachballs often and I have to force close it…then restart.

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Configuration profiles present- This machine has configuration profiles. These are sometimes used by adware and malware.

Clean up- There are orphan files that could be removed.

Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.

System modifications- There are a large number of system modifications running in the background.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (15-inch, 2016)

MacBook Pro Model: MacBookPro13,3

1 2.7 GHz Intel Core i7 (i7-6820HQ) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB LPDDR3 2133 ok

BANK 1/DIMM0 - 8 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 101

Video Information:

Intel HD Graphics 530 - VRAM: 1536 MB

AMD Radeon Pro 455 - VRAM: 2048 MB

Color LCD

LG Ultra HD 2560 x 1440 @ 60 Hz

Drives:

disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 499.96 GB

disk1s1 - M***********D (APFS) 499.96 GB (431.53 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 499.96 GB (21 MB used)

disk1s3 - Recovery (APFS) [Recovery] 499.96 GB (518 MB used)

disk1s4 - VM (APFS) [APFS VM] 499.96 GB (3.22 GB used)

disk2 - Seagate BUP Slim BK 2.00 TB

External USB 480 Mbit/s

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - T***************h (Journaled HFS+) 2.00 TB

Mounted Volumes:

disk1s1 - M***********D 499.96 GB (64.51 GB free)

APFS

Mount point: /

disk1s4 - VM [APFS VM] 499.96 GB (64.51 GB free)

APFS

Mount point: /private/var/vm

disk2s2 - T***************h 2.00 TB (742.24 GB free)

Journaled HFS+

Mount point: /Volumes/T***************h

Network:

Interface lpss-serial1: LPSS Serial Adapter (1)

Interface lpss-serial2: LPSS Serial Adapter (2)

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

4 IPv6 addresses

Interface en10: iPad

Interface en6: iPhone

Interface en5: Bluetooth PAN 2

Interface bridge0: Thunderbolt Bridge

Interface bridge0: Thunderbolt Bridge 2

Interface bridge0: Thunderbolt Bridge 3

Proxy Auto Config

iCloud Quota: 1.73 TB available

System Software:

macOS High Sierra 10.13.4 (17E202)

Time since boot: About 3 days

System Load: 1.48 (1 min ago) 1.73 (5 min ago) 1.71 (15 min ago)

Configuration Files:

/etc/hosts - Count: 200

Configuration Profiles:

com.google.Chrome - ExtensionInstallForcelist

Security:

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.squirrels.kextinstaller.plist

Executable: /Library/PrivilegedHelperTools/com.squirrels.kextinstaller

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.logos.LogosIndexer.plist

Executable: /Applications/Logos.app/Contents/MacOS/LogosIndexer.app/Contents/MacOS/LogosInd exer

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.iOSinstaller.updd.plist

Executable: /Library/PrivilegedHelperTools/com.iOSinstaller.updd

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.akamai.single-user-client.plist

Executable: /Users/***/Applications/Akamai/netsession_mac

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.dymo.dls.webservice.plist

Executable: /Library/Frameworks/DYMO/SDK/DYMO.DLS.Printing.Host.app/Contents/MacOS/DYMO.DLS .Printing.Host

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.palm.novacomd.plist

Executable: /opt/nova/bin/novacomd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/PT.updd.plist

Executable: /Library/PrivilegedHelperTools/PT.updd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.paragon-software.facebook.agent.plist

Executable: /Library/Application Support/Paragon Software/Paragon Software Facebook Agent.app/Contents/MacOS/Paragon Software Facebook Agent

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

41 32-bit apps

Kernel Extensions:

/Library/Application Support/Blackmagic Design/Blackmagic DeckLink/Unsigned Extensions

[Not Loaded] DeckLink_Driver.kext (10.5 - SDK 10.8)

[Loaded] DeckLinkFrameBufferDriver.kext (10.5 - SDK 10.8)

[Not Loaded] Blackmagic_Multibridge_Driver.kext (10.5 - SDK 10.8)

[Not Loaded] BlackmagicIO.kext (10.5 - SDK 10.8)

[Not Loaded] BlackmagicUsbIO.kext (10.5 - SDK 10.8)

/Library/Application Support/Blackmagic Design/Blackmagic DeckLink/Unsigned Extensions/DeckLink_Driver.kext/Contents/PlugIns

[Not Loaded] DeckLink_File.kext (10.5 - SDK 10.8)

/Library/Extensions

[Loaded] CvntDriver.kext (Covenant Eyes, Inc., 2.9.0 - SDK 10.10)

[Loaded] Cvnt.kext (Covenant Eyes, Inc., 2.9.0 - SDK 10.10)

[Loaded] DuetDisplay.kext (Rahul Dewan, 2.0.0 - SDK 10.11)

[Not Loaded] TrimEnabler.kext (Oskar Groth, 1.0 - SDK 10.10)

/System/Library/Extensions

[Not Loaded] FTDIUSBSerialDriver.kext (2.2.14)

[Not Loaded] ProcasterAudioRedirector.kext (2.0.0 - SDK 10.0)

[Not Loaded] BodyMediaUSB.kext (1.0)

[Not Loaded] DymoUsbPrinterClassDriver.kext (1.1 - SDK 10.11)

[Not Loaded] USBVision X.kext (1.5.0)

[Not Loaded] EyeTVCinergyXSAudioBlock.kext (1.1)

[Loaded] Terminus.kext (4)

[Not Loaded] Seagate Storage Driver.kext (5.2.6 (26**3) - SDK 10.4)

[Loaded] APExtFramebuffer.kext (1.4 - SDK 10.8)

[Loaded] AirParrotDriver.kext (1.8 - SDK 10.8)

[Loaded] PaeFireStudio.kext (TC Applied Technologies, 4.2.1 - SDK 10.8)

/System/Library/Extensions/2.2.0

[Not Loaded] Belcarra.USBLAN_netpart.kext (2.2.0)

[Not Loaded] Belcarra.USBLAN_usbpart.kext (2.2.0)

[Not Loaded] RemoteControl.USBLAN_usbpart.kext (2.2.0)

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins

[Not Loaded] Belcarra.USBLAN_netpart.kext (1.6.3)

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins

[Not Loaded] Belcarra.USBLAN_usbpart.kext (1.6.3)

/System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plug -Ins

[Not Loaded] RemoteControl.USBLAN_usbpart.kext (1.6.2)

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[Not Loaded] SeagateLeafPowSecDriver_10_4.kext (5.2.6 (26**3) - SDK 10.4)

[Not Loaded] SeagateLeafPowSecDriver_10_5.kext (5.2.6 (26**3) - SDK 10.5)

[Not Loaded] SeagateDriveIcons.kext (5.2.6 (26**3) - SDK 10.4)

/System/Library/Extensions/USBVision X.kext/Contents/PlugIns

[Not Loaded] USBVisionAudio.kext (1.5.0)

[Not Loaded] USBVisionInformation.kext (1.5.0)

[Not Loaded] USBVisionNoSeizeClassic.kext (1.5.0)

System Launch Agents:

System Launch Daemons:

Launch Agents:

Launch Daemons:

User Launch Agents:

User Login Items:

Timeular Application (Timeular GmbH - installed 2018-05-05)

(/Applications/Timeular.app)

Dropbox Application (Dropbox, Inc. - installed 2018-05-23)

(/Applications/Dropbox.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2018-04-12)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Magnet Application (Mac App Store - installed 2018-05-05)

(/Applications/Magnet.app)

unDock Application (Mac App Store - installed 2018-05-05)

(/Applications/unDock.app)

iTunesHelper Application (Apple - installed 2018-05-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

CrossOver CD Helper Application (CodeWeavers Inc. - installed 2018-05-05)

(/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

CleanAgent Application (Mac App Store - installed 2016-05-16)

(/Applications/Clean.app/Contents/Resources/CleanAgent.app)

Wondershare Helper Compact Application (? - installed 2018-05-05)

(/Users/***/Library/Application Support/Helper/Wondershare Helper Compact.app)

handyPrintUserDaemon Application (Bernard Maltais - installed 2016-11-23)

(/Applications/handyPrint.app/Contents/Library/LoginItems/handyPrintUserDaemon.a pp)

PopClip Application (Mac App Store - installed 2018-05-05)

(/Applications/PopClip.app)

LoginItem SMLoginItem (MacPaw Inc. - installed 2018-05-05)

(/Users/***/.Trash/Wallpaper Wizard (2.1.4).app/Contents/Library/LoginItems/LoginItem.app)

CardhopLauncher SMLoginItem (Mac App Store - installed 2018-05-12)

(/Applications/Cardhop.app/Contents/Library/LoginItems/CardhopLauncher.app)

BartenderStartAtLoginHelper SMLoginItem (Surtees Studios Limited - installed 2018-05-05)

(/Applications/Bartender 3.app/Contents/Library/LoginItems/BartenderStartAtLoginHelper.app)

HP Device Monitor SMLoginItem (HP Inc. - installed 2018-05-05)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpe rs/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

1Password mini SMLoginItem (Mac App Store - installed 2018-05-05)

(/Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebit s.onepassword-osx-helper.app)

WZC4362K6S.com.fanaticsoftware.informant.helper SMLoginItem (Web Information Solutions, Inc. - installed 2018-05-29)

(/Applications/Informant.app/Contents/Library/LoginItems/Informant Helper.app)

Internet Plug-ins:

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-11)

DYMO NPAPI Addin: 1.0 (installed 2017-09-12)

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-11-30)

AmazonMP3DownloaderPlugin101750:

DYMO Safari Addin: (installed 2017-09-12)

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2018-05-09)

FlashPlayer-10.6: 29.0.0.171 (installed 2018-05-12)

AdobePDFViewerNPAPI: 15.009.20077 (installed 2018-05-05)

Silverlight: 5.1.41212.0 (installed 2018-05-05)

QuickTime Plugin: 7.7.3 (installed 2018-05-05)

Flash Player: 29.0.0.171 (installed 2018-05-12)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

SharePointBrowserPlugin: 14.4.7 (installed 2014-12-23)

AdobePDFViewer: 15.009.20077 (installed 2018-05-05)

iPhotoPhotocast: 7.0 (installed 2012-06-15)

JavaAppletPlugin: Java 8 Update ** build 14 (installed 2018-05-05)

User Internet Plug-ins:

ZoomUsPlugIn: 4.1.23501.0416 (installed 2018-04-26)

WebEx64: 1.0 (installed 2014-12-25)

Audio Plug-ins:

BartenderAudioPlugIn: 1.0.0 (installed 2016-08-01)

Safari Extensions:

3rd Party Preference Panes:

Akamai NetSession Preferences (installed 2018-05-12)

Flash Player (installed 2018-04-29)

Flip4Mac WMV (installed 2013-03-29)

Hazel (installed 2018-05-05)

Java (installed 2018-05-05)

Perian (installed 2011-07-23)

Seagate Dashboard for Mac OSX (installed 2018-05-05)

Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

M***********D: Disk size: 499.96 GB - Disk used: 435.45 GB

Destinations:

T***************h [Local] (Last used)

Total size: 2.00 TB

Total number of backups: 69

Oldest backup: 2017-03-14 12:22:40

Last backup: 2018-06-02 18:29:11

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Top Processes by Energy Use:

Virtual Memory Information:

Software Installs (past 30 days):

Clean up:

~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

/Users/***/Library/Application Support/Steam/SteamApps/steamclean

Executable not found

Diagnostics Information (past 7 days):

2018-06-02 18:35:03 Safari.app Hang

/Applications/Safari.app

End of report